Experience Inc. Jobs

Job Information

Merck Senior Country Clinical Quality Management Lead (Remote) in Oklahoma City, Oklahoma

Job Description

It is critical that, for all company-sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Sr CCQM Lead supports large to medium size country/cluster clinical trial operations to achieve those objectives.

Under the guidance of the Regional Director, Clinical Quality Management (RCQM), and in collaboration with the Clinical Research Director(s), the Sr CCQM Lead establishes and/or local clinical Quality Management System (CCQMs) aiming to achieve the organizational strategic goals and business objectives.

The role is responsible for oversight of all CQM activities in a country/cluster of countries, or to collaboratively oversee all CQM activities in a country with multiple CRDs aligned along TA and/or functional lines. This includes line management of Country Clinical Quality Managers (CCQMs) and Associate Country Clinical Quality Managers (ACCQMs) as well as talent development in collaboration with RCQM.

The role requires the ability to properly oversee and/or lead local quality operations to implement local/regional/global processes/procedures, to identify opportunities for process improvement, and to support continuous improvement initiatives. Advanced skills in strategic thinking, project management, ability to lead during ambiguity, analysis and risk-based decision-making and stakeholder management are required for this role.

In addition, the Sr CCQM Lead supports audits, inspections, quality issue management as well as Quality Control and local training activities, as needed.


  • Bachelor's Degree.

  • Advanced degree (e.g., Master’s Degree, PhD) preferred.


  • A minimum of 10 years of relevant experience in clinical research including direct field monitoring experience or management/oversight of such individuals, with a demonstrated record of accomplishments. Experience in Country Operations preferred.

  • Minimum of 2 years´ experience in a functional and/or line management position.

  • Deep knowledge and understanding of Clinical Trial processes, GCP and applicable clinical research-related regulations.

  • Solid track record of initiating, planning and delivery of projects and knowledge of project management practices.

  • Demonstrated experience in leading cross-functional teams.

  • Experience in Clinical Quality Management including Quality Control Activities, Process Management & Improvement.

  • Demonstrated, stakeholder management and data analytics.

  • Demonstrated experience in people management

  • Ideally, experience in managing audits and inspections.

  • Ideally, experience in coordinating and delivering training sessions.


  • Superior oral and written communication and leadership skills in an international environment.

  • Excellent project management, organizational, risk-based evaluation, and prioritization skills.

  • Superior leadership skills to effectively lead managers including talent development skills. Excellent teamwork skills, including conflict resolution expertise and discretion.

  • Ability to analyze, interpret, and solve complex problems.

  • Ability to think strategically, objectively and with creativity and innovation.

  • Ability to proficiently interact with all levels of clinical research management and exert influence to achieve results.

  • The seniority level requires the capability and leadership to work with managers and executive teams to make critical decisions or offer solutions to complex situations that may potentially affect a wide area or our company/ processes

Regulations & Processes:

  • Expert for ICH-GCP and deep knowledge and understanding of Clinical Trial Processes and other regulations. In close collaboration with local country operations management and CCQMs/A CCQMs, manages the local network of owners / Subject Matter Experts (SMEs) for global/regional/local processes to ensure a proper implementation of global/regional/local processes and the regular update of local Standard Operating Procedures (SOPs) / Business Procedures (BPs)

  • Expert for any quality-related processes.

  • Identifies process gaps / opportunities for process improvement with CCQMs and properly escalates to RCQM and/or Global Process Owners (if necessary).

  • Leads, or oversees CCQMs/A CCQMs to lead, continuous quality improvements activities at the country level as agreed with Country/Cluster CRD and RCQM and supports or co-leads continuous improvements activities at the global/regional level.


  • Local training point of contact and the liaison between local country operations and our Research Division Learning & Development (L&D), if applicable

  • In close cooperation with local country operations management and local CQM team, identifies / coordinates local training needs.

  • Supports local trainings (as needed).

Quality Control (QC) Activities:

  • In conjunction with the local country operations management & local CQM team, coordinates and oversees all QC activities. This includes to ensure a proper execution of the In-house Quality Control Plan (IHQCP), the Quality Control Visits (QCVs) as well as any other QC Checks.

  • In mutual agreement with local country operations management and the RCQM, performs QC activities (incl. QCVs) and conducts ad hoc site visits upon request.

  • On a regular basis and in collaboration with local country operations & local CQM team, identifies local trends, performs root-cause-analysis (if necessary), develops local action plan (incl. sharing of results and training of local country operations, if required).

  • In agreement with the RCQM, presents trend analysis on QC data to the GCTO Leadership Team of the country/ies.

  • Ensures timely completion of Clinical Supplies GCP Investigations. Audits &


  • Manages and supports activities during the preparation / ongoing / follow-up phase of an audit or inspection.

  • In cooperation with local CCQM, local country operations and/or headquarters, performs root-cause-analysis for audit observations/inspection findings, manages and tracks the Corrective and Preventive Actions (CAPAs) and coordinates/facilitates/approves the responses to audit/inspection reports.

  • On a regular basis and in collaboration with local country operations & local CQM team, identifies local trends, performs root-cause-analysis (if necessary and develops local action plan (incl. sharing of results and training of local country operations, if required). Quality / Compliance / Privacy Issue


  • Communicates/escalates quality/compliance issues (incl. any potential trends) to local country operations management and RCQM.

  • Escalates significant quality/compliance issues and supports investigations (fact finding, root-cause-analysis) as well as the reporting of ‘Serious Breaches’, if applicable.

  • Serves as local POC or supports local POC in case of escalations/reporting of Privacy Incidents, if applicable.

  • Sr CCQM Led is responsible to manage, or oversee the delegated direct report(s) to manage if applicable, the following: o Clinical Supplies GCP Investigations o Local Supplier Qualification and verification o Local Supplier Oversight o Our Research Division Country Compliance Steward o Our Research Division Country Privacy Steward Global / Regional Key Initiatives / Projects

  • Supports global/regional key initiatives/projects upon request of the RCQM.




In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$164,800.00 - $259,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



1st - Day

Valid Driving License:


Hazardous Material(s):


Job Posting End Date:


*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date: 06/21/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R280642