Experience Inc. Jobs

Job Description: The Voice Provisioning Engineer plays a key role in successfully delivering our Dobson Fiber Hosted PBX/Voice Service Deployments. This critical role is accountable for developing and provisioning solutions that meet the clients’ technical requirements and doing so in a timely fashion. The tech also must possess personal and administrative skills such as self-motivation and initiative, efficient time management skills, ability to manage multiple projects simultaneously, creating accurate documentation, open communication across various media, and consistently delivering working solutions. Successful interactions with other departments and customers via phone and email has as much importance as the technical knowledge of delivering the solution. While this position is mostly independent work, it is highly visible within Dobson’s internal departments. Tasks / Responsibilities: Perform aspects of DobsonUC Phone System Creation and design: System Configuration System Troubleshooting Intercarrier Order Processing for number porting Supporting Sales, Field Installation and Technical Support needs. Provides Third Tier technical support for DobsonUC customers and Dobson Technicians. Ensures change control and other processes & procedures are followed Ensures that configuration documentation is completed when systems are deployed or modified Track task completion via a variety of systems and maintain documentation as project progresses. Work in a Technical resource capacity with Sales Team for potential clients as required Support Corporate Office Phone users and new equipment installation and training as needed. Required Advanced Level Knowledge of the Following: Operating systems such as Windows and proficient at using Web based applications. EXCEL/WORD/Outlook proficiency General Network LAN/WAN knowledge of concepts and functions would be preferred. Analytical and process-oriented approach to issues and assigned tasks Advanced level diagnostic method and skills in a variety of environments Must be highly organized, detail oriented, and adapt to sudden changes Must be willing to learn new things and be comfortable with technical IT environments. Education and Experience: Experience in Information Technology infrastructure support preferred. Experience in Telephone infrastructure preferred Education in Computer Science/Networking or related discipline or equivalent training and experience preferred Experience in VoIP PBX systems is a plus. Experience in Computer Desktop Support is a plus Experience in Data Entry would be a plus Special Requirements: Effective verbal and written communication Advanced analytical, problem-solving skills Flexible working hours when required Some travel would be done for initial training purposes