Experience Inc. Jobs

Job Description

Job Purpose :

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager also ensures that the product supports the company's overall strategy and goals.

The act of implementing strategies, tools and processes that continually increase the efficiency and effectiveness of the solution being supported while improving the customer experience.

Product Managers deliver products by developing the product strategy through the product development process.

Essential Functions :

• Responsible for supporting products, partners, services, markets and competitors while focusing on the customer experience for CBTS solutions

• Responsible for the vision, goals, roadmap - release plan and backlog of product enhancements that support the CBTS organization

• Develop sales enablement content assets on the complete range of products and solutions

• Work with internal and external resources to ensure we are continuing to improve processes that impact the customer's experience

• Assist in operationalizing the product while continuing to improve and enhance the solution

• Clearly represent the solution to various cross-functional teams

• Support sales and overlays at various levels to assess their team's specific needs and execution of the solution's targets/plans

EDUCATION

• Bachelor's degree in business, education, marketing, or related area

EXPERIENCE

• 3-5 years of experience

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of sales methodologies, processes - techniques

• Process improvement background including participating in Lean initiatives

• Pricing and financial acumen

• Excellent interpersonal, negotiation, and presentation skills

• Executive-level verbal and written communication skills

• Experience with facilitating groups and public speaking

• Strong project and time management skills with an ability to set and maintain priorities to meet deadlines

• The ability to work in an extremely fast-paced environment, handle multiple tasks and be adaptable to change

• Strong analytical skills and the ability to think systematically

• Advanced applications skills (examples: Microsoft Office, Salesforce, Other process systems)

• Must be a team player

Supervisory Responsibility :

This position does not have any supervisory responsibilities.

Work Environment :

• Work is typically performed in a remote office environment

• May travel