Job Information
altafiber Outbound Lifecycle Management Specialist in Ohio, Ohio
Position : Outbound Lifecycle Management Specialist
Location : Ohio, OH
Job Purpose :
The position is responsible for engaging current customers by renewing, upgrading and or migrating residential service for home phone, internet, and video products through outbound dialing. The agent must be self-motivated, be able to work in a fast-paced environment, display exceptional customer service, and consistently meet goals.
Essential Functions :
Utilize outbound dialing with a focus on retention, upgrades and migration efforts of current customers
Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
Increase customer satisfaction and loyalty by customizing products and services to customers' needs
Place orders and changes to existing service through multiple internal ordering systems
Maintain, track, change, and input records through SalesForce.com
Take direction from upper management and complete administrative duties
Education :
Four years of High School or equivalent
Relevant Work Experience :
0 to 2 years' experience
Prior experience in a retention role is preferred
Prior experience in a call center preferred
Prior experience in collections preferred
Strong organizational and time management skills preferred
Special Knowledge, Skills and Abilities :
Excellent oral, written, and interpersonal communication skills necessary
Knowledge of Microsoft programs and applications
Ability to work independently within a team environment with minimal supervision adhering to performance measurements and goals
Proficient problem solving and analytical skills
Demonstrated success working in a goal-based environment
Supervisory Responsibility :
This position does not have any supervisory responsibilities
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
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