Banner Health Receptionist in Ogallala, Nebraska
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Ogallala offers one of Nebraska's most popular recreational areas Lake McConaughy, the state's largest lake. Ogallala is a place with small town charm and great outdoor activities. The team at Ogallala Community Hospital also captures this small town feeling with their care and dedication to their patients and each other.
As a Receptionist at Ogallala Community Hospital, you will be the first point of contact for patients, visitors, and staff. You will greet patients as they enter the facility, screen for COVID symptoms and direct patients to their destination. Shifts for this role will be Monday-Friday with Saturday availability needed as well. Hours can range between 7:00 am and 5:00 pm. This is a 24 hour a week position.
Ogallala Community Hospital combines tradition and technology in the charming small town of Ogallala, Neb. Our 18-bed facility is at the heart of a well-integrated, total care system from primary care to specialty care and is committed to meeting the health care needs of western Nebraska. Serving a patient population from newborns through geriatric patients, we operate a very busy outpatient clinic as well as a specialty clinic with a variety of visiting specialists, including cardiology, urology, OB/GYN, podiatry, ENT and ophthalmology. Our commitment to compassionate, innovative patient care is evidenced in our receiving the Recognition of Quality Award from Blue Cross Blue Shield of Nebraska in 2007, 2008 and 2009. We also provide a uniquely rewarding lifestyle for healthcare professionals. In fact, we are located just a few miles from the shore of beautiful Lake McConaughy, Nebraska's largest body of water. With more than 100 miles of shoreline and white sand beaches you'll enjoy recreational opportunities for all seasons.
This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.
Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
May answer phones, transfer calls , take messages, and relay messages and information as needed.
May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
Performs functions within established parameters. Customers include patients, families, and the community at large.
High school diploma/GED or equivalent working knowledge.
Must have good interpersonal communication and display compassion in stressful situations.
Additional related education and/or experience preferred.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.
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