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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

"Job Overview: Primary responsibilities include overall accountability for successful and timely implementation as well as satisfying the intended business results. Core responsibility for Program ownership, managing relationships and communicating with the project sponsor, senior management and a wide range of project contributors. Identifies key barriers to a project’s success and actively manages all mitigation activities.

Major Accountabilities:

• More than one Scrum Board and Delivery management with key KPI or Cycle Time reduction, Commitment-Met, Faster Backlog clearance

• Key functions to the role would be Managing large size multiple projects, deliveries, Tracking KPIs, and reporting

• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.

• Ensure methodology compliance and manage resolutions, reporting to management when necessary.

• Ensure timely and accurate communication with project staff throughout the life cycle of the project. Must be familiar with the system’s scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the teams. Identify and monitor project risks.

• Regularly communicates to senior management regarding the status of specific project deliverables.

• Provide measurable input into new products, processes, standards or plans in support of the business.

• Effectively lead the delivery team to align with the business objectives, project schedule, and risks.

• Effectively deal with difficult situations. Help develop solutions to complex problems. Mentor junior members.

Education:

• Bachelor’s degree or equivalent combination of training and experience.

• Knowledge of Agile framework

• Knowledge of tools like Rally ALM, Jira, Aha.

• Scrum / PMP / SAFE Certification

Knowledge / Experience:

• Experience in managing multiple Scrum teams

• Advanced knowledge and demonstrated expertise in the areas of planning and project management required processes and techniques.

• Experience on Infrastructure Project Management with Database intensive background is desirable

• Experience with structured project management methodology and Program Management.

• Knowledge of MasterCard and Infrastructure is preferred.

Skills/ Abilities:

• Listening, oral, written and presentation skills and effective interpersonal skills.

• Organizational and planning and multi-tasking skills.

• Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.

• Demonstrate ethics and values to generate high team trust.

Work Conditions:

• Some travel may be required.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.