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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Product Manager - Technical

Providing Innovative, Secure, and Reliable Switching Solutions is the lifeblood of Mastercard Transaction Switching. We are currently seeking a passionate, collaborative, and experienced Product Manager Technical to join Switching Solutions Team.

Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels?

Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems?

Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization?

If this describes you, Mastercard wants to talk to you about joining our Squad.

Overview

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

• Acts as the voice of the business customer and accountable for the platform services

Responsibilities

• Sets the vision and direction for the platform design of assigned products

• Exhibits expertise across multiple platform products

• Builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results

• Identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them

• Continuously monitors feature development and associated defects at the platform product level

• Use data to make decisions

• Continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction

• Makes trade-off decisions on multiple platform products in a portfolio

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution

• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans

• Shares best practice with other Mastercard teams

• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap

• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership

• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals

• Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions

• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership

• Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps

• Identifies innovations and leads test and learn experiments that create platform products that increase customer value of the platform product roadmap

• Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value

Experience

•Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role

•Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly

•Ability to use hard data and metrics to back up assumptions and develop business cases

•Proven ability to lead in a matrix environment

•Demonstrated ability to operate with complete independence and autonomy

•Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model

•Experience with XP, TDD and BDD in the software development processes

•Proven track record of data driven decision making and applying continuous improvement methodologies across teams

•Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD

•Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

•Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization

•Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $99,000 - $158,000 USD