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Cisco Customer Success Engineer - Security Stealthwatch in Oeiras, Portugal

This position is located in the beautiful Krakow or the Sunny Lisbon. Join our expert team in the #1 Great Place to Work"

What You’ll Do

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

The CSS is a specialist on their aligned product or architecture. This role owns delivery of targeted engagements intended to increase product awareness, share industry best practices, and drive overall product consumption and business value. The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories. The CSS is able to effectively combine technical knowledge with solid grasp of business priorities to provide consultative solutions pivotal to helping customers realize value faster.

This is a technical role intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Security architecture, including Secure Network Analytics, Secure Cloud Analytics, Secure Endpoint, SecureX, etc.

Who You’ll Work With

The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

  • Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative

  • Leverage domain specialization and expertise in order to help customers, partners and colleagues to maximize their results by bringing together technical and business requirements and impact successful deliveries

  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

  • Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth

  • Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

  • Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team

  • Up to 10% travel possible.

Who You Are

  • Customer Focused: Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.

  • Technical Guide: Enough technical knowledge to understand and connect customer business outcomes to offer functionality to accelerate customer value

  • Cross-Team Collaborator: Work across internal and external teams of all levels to proactively support the customer. Reducing the time it takes the customer to start engaging with and receiving value from their service. Ability to operate and interact with customers in a remote / virtual environment

  • Business Acumen: clear understanding of the customers’ business outcomes and how the CSS can support the customer on their path

  • Results Oriented: Interest in and proven execution ability with relevant offers and driving customer to their outcomes.

  • First Responder: Skilled at issue management and handling customer expectations

  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3 years related experience in Security technologies.

  • An in depth understanding of Cisco Security products including: Firepower Next Gen Firewall (NGFW), Identity Services Engine (ISE), Stealthwatch products (SWATCH), Advanced Malware Protection for Endpoints (AMP4E)/Email Security Appliance (ESA)/Web Security Appliance (WSA). This in depth understanding should allow you to be able to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions

  • Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges

  • Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred

  • Suggested Cisco Success Management certifications: Cisco Certified Success Specialist

  • Suggested Industry Certifications: CISM / CISSP or equivalent strongly preferred.

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you

Listen to our Customer Success Specialists in a podcast and get first- hand experience on the role from them [1] here.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Visible links

  1. https://soundcloud.com/ciscopodcastnetwork/customer-success-with-the-specialists-final?in=ciscopodcastnetwork/sets/cx-unplugged

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.