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Universal Granite & Marble Immedidate requirement for Customer Service Rep - Oakwood Village, OH in Oakwood Village, Ohio

UGM is looking for an ambitious, energetic candidate to assist our location Vice President of Sales with all sales related processes and tasks. The position will entail working with retail customers and builder clients when they visit our showroom and warehouse. The candidate will develop skills in outside sales lead generation and new client acquisition (fabricators, custom home builders, contractors, interior designers, and remodeling contractors).

Knowledge of basic MS Excel, Word is essential Knowledge and or contacts within the building construction/interior design industry a plus, ability to do assigned research tasks, and respond quickly to requests is very important.

  • Helping Walk-in customers who visiting the UGM stone gallery

  • Be involved in Sales Orders, Scheduling, Documentation and stock control and management

  • Communicate with customers about new arrivals, on hand inventory and find the products they are looking for

  • Being responsible for processing cash and card payments, follow up on AR, Sending AR statements

  • Preparing Sample boards, uploading granite slabs images and communicating with customers via phone/e-mail/fax

  • Answering queries from customers {Price, Sizes, Colors, Availability, Scheduling, Delivery, Samples , Slabs Tagging }

  • Giving advice and guidance on product selection to customers, Home owners

  • Dealing with customer complaints, credit note, refunds and accounting discrepancies if any

  • Working within established credit policy, procedures and guidelines with regards to sales, delivery and invoicing

  • Keeping up to date with pricing, promotions and putting up displays and coordinate open house

  • Follow up with customers about picking up of tagged slabs, past dues and collection of regular invoices

  • Regular email blasts to fabricators and designers on new colors, features, and specials

  • Gather contact information and keep our contact lists up to date on designers and sales people with fabricators and design firms


The personal skills

  • Ability to multi task

  • Having a friendly and engaging personality

  • Comfortable working with fabricators, Architects, Designers and Home Owners

  • Strong communication skills and Must be helpful and polite and customer friendly attitude

  • Able to work as part of a sales team.

  • Customer service experience is a plus.



Attractive pay with benefits - Hourly Pay, PTO, medical, dental, Vision, 401(k), Life Insurance