Experience Inc. Jobs

Credit & Collections Analyst

Job ID: 4500

Location:

Montreal, CA, H4R 2N9​Oakville, CA, L6H 0H6​

We are looking for a Credit & Collections Analyst to join our team at Innomotics.

Your change engine.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

• Contact customers to confirm receipt of invoices, secure payment and follow up on overdue balances

• Manage portfolio assigned to reduce Days Sales Outstanding and past dues and provide updates to management

• Research and analyze accounts (eg. payment habits, sales history and previous collection steps) prior to contacting debtors

• Follow up with various departments to resolve customer issues relating to billing and disputes

• Monitor and analyze portfolio activity and results

• Prioritize efforts and determine the most effective means of collections

• Address customer correspondence external and internal and complete related forms

• Process credit card payments and support cheque handling procedure

• Reconcile customer accounts using SAP information and reports

• Request appropriate adjustments and corrections keeping accurate accounting records for each transaction

• Act as customer interface and point of contact for the cash application team relating to payment allocation including follow-up of unresolved debit notes and invoicing disputes

• Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment

• Compile monthly and portfolio reports as required

• Recommend customers to legal or third-party action as deemed necessary including consideration of debtor’s financial position and potential risk to the company

• Establish and maintain effective working relationships with both internal and external customers

• Always communicate professionally with appropriate etiquette

• Provide excellent customer service and collaborate with multiple parties

• Contribute to credit and collections and related projects in support of Siemens local and global initiatives

Your profile.

• Excellent written and verbal communication skills: Bilingual (English and French preferred)

• 1-3-5 years of collections experience preferably with knowledge of construction/subcontractor collections and construction lien act

• University/College degree or Certified Credit Professional CCP designation may be considered in lieu of experience

• Customer service driven and results oriented

• Analytical detail-oriented and organized

• Works well in a fast-paced dynamic environment

• Professional communication and appropriate etiquette always required

• Intermediate Excel skills preferred

• Knowledge of SAP a plus

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications

• Medical, dental, prescription and vision coverage, first day of employment

• Matching 401(k) (immediate employer match)

• Competitive paid time off plan, paid holidays, and floating holidays

• Career development opportunities

• Education and tuition reimbursement programs available

• Flexibility to work remote a few days a week

• Paid parental leave

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics (https://jobs.innomotics.com/) - if you would like to find out more about jobs & careers at Innomotics.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Innomotics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Innomotics Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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