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Kaiser Permanente Project Manager II, Sales & Account Management Membership Growth & Retention in Oakland, California

Must reside in the state of California.

Overview: The Project Manager role is essential for supporting Large Commercial Account Management and New Sales in achieving KP membership growth. This position provides executive-level analytic support, acts as a liaison with functional departments, and manages market engagement activities. The PM is aligned with Local Medical Service Area leadership and is responsible for market engagement activities, line of business assignments, and leading market-facing activities and broker/customer events. Key responsibilities include agenda planning, managing growth & retention initiatives, tracking actions, and local market reporting. Additionally, the role involves facilitating broker and customer events, managing workstream action plans, and supporting various line of business goals directly connected to Account Management activities. The role is critical for the success of business lines and the CA Market, driving significant revenue and membership growth annually.

Job Summary:

Manages small projects or components of larger projects with oversight from more senior project managers. Leads the work of project team members with guidance from more senior project members by requesting internal and/or external resources. Supports the management and proactive mitigation of project risks by assisting in the analysis/resolution of trigger events. Provides support to project personnel by regularly communicating with project team members and working closely with key stakeholders.

Essential Responsibilities:

  • Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.

  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.

  • Manages small projects or components of larger projects with oversight from more senior project managers. Develop and executes project plans independently or under the direction of others. Assists with project financials by monitoring financial aspects for assigned project initiatives. Monitors project performance (e.g., on time, on budget, within scope, and with quality) against plan under the guidance of from more senior project managers. Assists with project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Allocates resources, establishes schedules, and makes task assignments.

  • Leads the work of project team members with guidance from more senior project managers. Requests internal or external resources to support completion of project activities and changes in schedule, scope, and budget. Promotes project vision and objectives with project team.

  • Supports the management and proactive mitigation of project issues and risks by assisting in the analysis and resolution of trigger events.

  • Supports policy and procedure adherence of project plans by following KP, departmental, and/or business line policies and procedures.

  • Provides ongoing support to project personnel by regularly communicating with project team members to ensure schedule data and changes are accurately interpreted and accounted for. Works closely with key stakeholders. Provides real-time updates to project managers regarding scheduling conflicts and budget disparities.

    Minimum Qualifications:

  • Bachelors degree from an accredited college or university OR Minimum three (3) years experience in project management or a directly related field.

    Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Applied Data Analysis; Financial Acumen; Quality Assurance Process; Service Focus

COMPANY: KAISER

TITLE: Project Manager II, Sales & Account Management Membership Growth & Retention

LOCATION: Oakland, California

REQNUMBER: 1313170

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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