Job Information
Aston Carter Order Entry Coordinator in Oak Park, Michigan
Job Title: Order Entry CoordinatorJob Description
The Order Entry Coordinator will serve as the intermediary between customers, suppliers, engineers, and outside sales teams. This role is crucial in assisting with the ordering of necessary parts for customer pumps. Daily responsibilities include monitoring the email inbox, assisting customers with diagnosing issues, coordinating with the internal team to find solutions, ordering required parts, quoting, sending purchase orders, and ensuring the resolution of the issues. While primary communication is through email, phone interaction for troubleshooting is also a significant part of the role.
Responsibilities
Monitor email inbox and respond to customer inquiries.
Assist customers in diagnosing issues with their pumps.
Collaborate with internal teams to devise solutions.
Order necessary parts for customers.
Provide quotes and send purchase orders for orders.
Ensure that the solutions provided have resolved the issues.
Communicate effectively via email and phone for troubleshooting.
Essential Skills
Strong communication skills, both written and verbal.
Proficiency in Microsoft Office and Outlook.
Ability to troubleshoot mechanical issues.
Good listening skills.
Mechanically inclined to understand and assist with ordering correct parts.
Customer service experience.
Additional Skills & Qualifications
2+ years of experience working in a similar role, such as at Auto Zone or O'Reilly's.
Proven ability to troubleshoot and resolve issues efficiently.
Work Environment
The role is on-site five days a week, working with a team of five and interacting daily with both external and internal customers. The dress code is business casual, and the work hours are Monday to Friday, 8 AM to 5 PM. Training is provided on the job, and the team culture is friendly and collaborative. There is an opportunity for growth, and employees are eligible for an annual bonus based on effort and performance after direct hire.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oak Park,MI.
Application Deadline
This position is anticipated to close on Mar 17, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Aston Carter
-
- Aston Carter Jobs