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Description The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services. Full-time role, Monday - Friday 7 am - 5:30 pm, remote or hybrid with flexible schedule out of our Stillwater location. First 8 weeks will be training. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Provide communication and liaison between providers and patients Build Physician schedule and maintain scheduling template Schedule patient appointments, surgeries, and diagnostic tests. Obtains referral and/or authorization requirements per insurance guidelines. Provide follow up to patient inquiries, contacting provider as necessary Process mail and correspondence Coordinate the transmission and acquisition of patient records Maintain Physician schedule, communicating changes appropriately Additional functions may include: Transcription or medical scribing Assist in clinic with rooming, etc. Assist physician with legal practice, etc. Any and all other duties as assigned Education and Experience Requirements: High school diploma/GED or equivalent Administrative or medical office experience preferred Medical terminology knowledge strongly preferred Transcription experience, where applicable Customer service experience Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Clinic/office/surgery center setting Notes Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.