Job Information
Batteries Plus Bulbs Director of Sales & Operations, Chicago Region in Oak Lawn, Illinois
6227 West 95th Street, Oak Lawn, IL 60453, USA | Salary | Retail Sales - 9230 | Full Time
The Director of Sales & Operations manages a multi-store district of Corporate and Franchise stores in the Chicago Region. This role is responsible for achieving sales, operations, organizational goals of customer satisfaction, profitability and productivity for Batteries Plus. The Director of Sales & Operations provides leadership, coaching, advice, and assistance to assigned stores to impact and improve sales, profits, operating standards and ultimately drive execution.
The Director of Sales & Operations will oversee our Corporate and Franchise stores in the Chicago Region. Batteries Plus has 720+ stores nationwide and is growing. Does this sound like the next exciting opportunity in your retail field leadership career? If yes, apply today for consideration!
Responsibilities:
Store Operations
Instill excellence in retail store teams by providing direction in regards to inventory, return processes, ordering procedures, and safety concerns
Conduct focused store visits and provide extensive documentation of findings. Follow through on all action items to ensure full execution of action plan
Provide training and support to Franchise Owners, Store Management, and Trusted Advisors when new initiatives and/or operational tools are rolled out
Ensure that the stores and employees are in compliance with all safety practices and regulations (e.g., OSHA, shipping, etc.) and that all company policies and best practices are adhered to
Confer with Franchise Owners/Store Managers to develop remedial action plans
In assigned Corporate Stores, assist Store Managers with arranging for coverage in critical situations. Work as the Corporate Store Manager when necessary
Act as a brand ambassador. Promote the company, its objectives, programs and achievements to the public and employees at all times
Business Planning and Results
Review and improve Profit and Loss statements with Store Managers/Franchise Owners. Create action plans to maximize profitability, productivity and business growth
Execute sales processes and provide leadership and insight to meet or exceed monthly and annual region budgets
Review and improve scorecard results to include reviewing KPIs, store appearance, store displays, merchandising, and promotions. Track results and evaluate performance compared to plan and benchmarks
People Management
Lead and develop high performing teams that deliver industry leading customer service
Create a positive team culture of execution through clear goals, expectations, ethics, methods, measurements and validation to achieve desired results
Contribute to growth and development of managers and associates through training, coaching, communication, recognition and support
Identify the potential in others, and provide helpful feedback for development. At each store visit, identify leadership and skills gaps and create plans on how to improve
Work with HR to build connections and network within the community to build and maintain a talent pool.
Recruit, select and develop Store Managers; develop bench strength throughout the territory
Franchise Relations
Establish and effectively manage a business partner relationship with franchisee owner/operators and staff
Provide operational resources, best practices, and assistance to ensure franchisees' establish business plans to include specific objectives, goals, and strategies appropriate to their size and consistent with Corporate strategic direction and objectives
With franchisees, establish systems and schedules to monitor progress and goal achievement status
Conduct periodic reviews, telephonically or in person, with owner/operator to review the business and action plans. Update plans and progress as needed
Ensure that franchisees are consistently meeting Corporate standards for performance through delivery of approved products, and compliance with programs, procedures, policies, and trademark protection
Qualifications:
5 years of multi-store retail management experience
Willing to work some evenings and weekend when needed
Ability to travel 75-90% via airplane and vehicle with overnight stays required
Clean driving record with valid driver's license
Cell phone with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time
Preferred Qualifications:
Bachelor's degree in business or retail management. Will consider a combination of education and experience in lieu of degree
Be able to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals
Extensive experience in a selling environment. Ability to improve sales representative's performance by conducting training/orientation to sales processes
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same; to satisfy our customers, build trust and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.