Experience Inc. Jobs

JOB REQUIREMENTS: Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.Job Description The Customer Service Representative will support the Security business to business (B2B) call center functions. You\'ll work closely with different departments to ensure orders are being placed accurately, on time delivery of shipments, providing quotes and entering orders for our customers and distributors. You\'ll be using multiple resources to help guide customers on product understanding and selection. YOUR ROLE: Develop and maintain knowledge of our products, policies, and procedures to accurately aid both internal and external customers in a timely manner. Entering and providing quotes, order status, product recommendations as well as assisting with issues presented over phone and email. Ability to navigate and understand multiple tools used throughout your day to input and retrieve needed information for customers. Provide strong Business to Business customer service, understanding our top customers and their special requirements. Work closely with Sales, Order Management, Order Entry, Manufacturing, Distribution Centers, and Transportation to ensure a seamless experience for our B2B customers and sales teams. Provide appropriate updates via phone and email with internal and external customers regarding the situations presented daily. Providing world class customer service in a fast-paced call center environment for the largest padlock manufacturer. Building customer relationships for an ongoing excellent customer experience. Ability to take limited information from customers and use your resources for product recommendations. Individually contributing to the team\'s success by meeting daily/monthly goals and metrics related to phone availability/handling, schedule adherence and customer satisfaction. Participate in projects and initiatives that support call center needs and goals as needed.Qualifications High school diploma or equivalent required. College degree or currently working... For full info follow application link. The Master Lock Company is an equal opportunity employer. Applicants are considered for positions without regard to race, color, national origin, ancestry, religion, sex, sexual preference, age, disability, genetic information, military or veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law. The Master Lock Company also prohibits harassment of applicants or employees based on any of these protected categories. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/09F7EEF709C646D0 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.