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Danaher Corporation Customer Service Representative in Nyon, Switzerland

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a multicultural, customer focused and fast paced environment? Do you enjoy problem solving to ensure customer satisfaction within a collaborative team? Then read on!

We are currently seeking a Customer Service Representative who will be responsible for providing proactive support to our customers in Iberia, problem-solving for prompt resolutions, and driving best practices within our European team.

In this role, you will be responsible for:

  • Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, order status and disputed invoices. Where necessary, issuing credit corrections, new invoices and/or customer returns.

  • Daily management of customer orders from booking through to shipment and maintenance of sales/service contracts. Collaborating with commercial operations and internal support functions where needed to ensure timely revenue recognition.

  • Supporting department objectives and contributing to the upkeep of our procedures and work instructions to ensure continuous improvement.

The required qualifications for the job include:

  • Previous experience working in a customer support center and/or with customer service administration.

  • Fluent in Portuguese, Spanish, and English. (Written and spoken)

It would be a plus if you also possess knowledge of

  • Another European language such as French, German, or Italian would be an asset

  • Experience in using Oracle or similar ERP.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.