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Description

Amazon Web Services (AWS) is seeking a Senior Technical Program Manager (TPM) to join the Region Services organization and serve as a technical expert, taking the lead in solving some of the most challenging operational problems in mission critical clouds.

The Sr. TPM will drive large-scale global projects and initiatives, influencing cross-functional teams to focus on the delivery of new workflow features and tools that enhance productivity, open capacity at a faster rate, and secure devices to AWS standards.

We are looking for a passionate, deeply technical, and results-oriented Sr. TPM to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods

If you like to focus on the customer experience, enjoy thinking and acting globally, and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you!

Key job responsibilities

• Work in conjunction with a team of Data Center Managers and hourly employees across multiple data centers, on finding better ways to install, maintain network and server hardware.

• Demonstrate ownership to improve the safety, security, and availability of our data center operations.

• Provide mentorship for indirect reports and members of the organization (Technicians and Technical Program Managers).

• Dedicate time to ongoing learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.

• Develop, improve, and share operational best practices across the region and with peers globally.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life

• You will gather business requirements, document functional and design specifications, define User Acceptance Criteria for testing software, ensure systems capture applicable data to enable the customer to measure how effective their processes and leveraged software are from a day to day basis, identify and assemble the appropriate resources for each project, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.

• You will contribute with cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.

• You rely heavily on influence over authority to drive project deliverables.

• You will manage repair requests in a high volume environment, as well as managing response to high severity events

• You will present to Sr. Leadership on a regular basis, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner

• You be responsible for data collection, analytics and dashboard creation as a way to help others recognize the best path to make the business better.

• Expect to travel globally where and when needed to manage and/or support initiatives of the teams you will support.

• The TPM has to work closely with its core customer, data center technicians to be successful.

About the team

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

• 5+ years of technical product or program management experience

• 7+ years of working directly with engineering teams experience

• 3+ years of software development experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.