Job Information
Amazon APAC Lead, Order Management, eero in NSW, Australia
Description
As APAC Lead on the eero Order Management team, you will be responsible for executing and maintaining eero’s customer and partner order management processes. You will manage communication with eero’s ISP partners and help ensure orders, returns, and invoicing processes are efficient and meet SLAs.
We are looking for someone who is passionate about supporting customers, both end users and B2B partners. This is a cross-functional role where you will work closely with several people across our Partner Success, Finance, Business Development and Manufacturing Operations teams to ensure that our partners’ orders are managed and fulfilled accurately and efficiently. The ideal candidate is someone who understands ordering, shipping, and billing processes across different channels and also understands the tools that make these processes work, both from an operational and a technical perspective. Strong communication and reporting skills, as well as an aptitude for learning automation of orders and billing are a must.
Key job responsibilities
Manage and track Order Management tasks for all APAC region partners
Partner with the International Expansion team to launch and manage international Order Management processes and tasks
Partner with ISPs to manage orders and field questions about all things billing, logistics, and returns
Meet with partners regularly to plan shipments and support forecasting
Partner with our Logistics and Supply Chain partners to ensure accurate and efficient order processing for all APAC partners
Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
Be a knowledge and task resource for the company for all things Order Management
Build new and improve existing Order Management processes and tools
Help write and maintain documentation for all of eero’s Order Management processes
Ensure SLAs are met for all of our customers’ orders and troubleshoot systems issues
We are open to hiring candidates to work out of one of the following locations:
Brisbane, QLD, AUS | Sydney, NSW, AUS
Basic Qualifications
Has 5+ years experience working in an e-commerce or logistics environment focused on orders and billing
Is a fantastic communicator — both written and verbal — and is comfortable collaborating with internal stakeholders, end customers, vendors, and B2B partners
Is experienced with Excel and/or Google Sheets
Is experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools
Is experienced with making important decisions
Preferred Qualifications
Has strong organizational and project management skills
Is curious about, or has experience in building and managing automated workflows
Has a track record of successful cross-functional operations, and an ability to collaborate closely with different teams to deliver highly integrated customer communications
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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