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Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

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Job Description

AECOM is actively seeking a creative, highly talented Department Manager with a focus on Environmental Site Assessment and Remediation for the Upper Midwest Remediation Department (Minnesota, Wisconsin, and Michigan). Department Managers are responsible for overseeing the performance of a geographic region with a corresponding portfolio of projects to assure the achievement of client-facing and internal KPIs.

The responsibilities of this position include but are not limited to the following.

Business Development:

• Works collaboratively with Department Growth Lead, Client Account Managers (CAMs), Practice Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success within the Upper Midwest Department

• Assists with the development of the Department Tactical Growth Plan to align with business line strategy and strategic growth initiatives. Is responsible the implementation of the plan

• Key decision maker on the Department’s pursuit decisions and activities including risk analysis and review, “go/no-go processes”, contract maintenance and negotiations, staff selection, and department work allocation

• Leads capture strategies for key pursuits and major projects within the department, ensures those strategies yield high capture rates, and grows the business and relevant technical capabilities

• May serves as a CAM and/or primary client contact for regional clients/accounts. Maintains a deep understanding of how these clients operates at all levels across the business. Builds, maintains, and facilitates trusting relationships with key contacts across the depth and breadth of the client’s organization and supports Department team members in developing their contacts

• Develops budgets that allow for successful business development, efficient tracking and optimization of wins and bookings, and effective project oversight

• In collaboration with the Department Growth Lead, mentors, supports, and drives growth with the members of the Department; enhances coordination, collaboration, and diversification with the aim of identifying and developing the next batch of seller-doers within the Department

Leadership and People Management:

• People management responsibility for leading a department of approximately 100 staff across multiple offices and states

• Directly supervises a team of team leaders who share people management responsibilities across the Department

• Serves as a focal point for issue resolution, and provides rapid follow-up to address concerns

• Participates in feedback for Project Managers and technical staff to ensure client satisfaction and long-term growth

• Develops and implements succession plans for the Department and recruits/develops top-class talent for key roles

• Ensures employees responsible for technical project delivery are trained and mentored to be successful in their current role and with an eye toward career development

• Coaches project managers and team leaders on understanding business performance and internal KPIs; implements processes with project managers to ensure exceedance of those metrics

• Evaluates and manages performance of team members within the Department

Project Delivery & Operations:

• Drives Department performance to meet and/or exceed client satisfaction and client objectives while meeting and/or exceeding internal KPIs (Net Service Revenue, Department margin goals, unbilled, accounts receivable, days sales outstanding) in support of business leadership (Practice Operations Leader)

• Develops and formulates solutions to client problems/issues and acts as a point of escalation for project issues. This may include addressing project resourcing gaps, supporting technical issues, resolving invoicing and cash collection challenges, addressing subconsultant and vendor concerns, etc.

• Is directly engaged with and manages high-profile projects in a directly billable function and also participates in project reviews of the Department’s major projects to identify issues and improve performance and delivery

• Is a champion for consistent project management practices and procedures in alignment with AECOM Project Delivery System (PDS) and Quality Management System (QMS) requirements

• Interacts with business leadership on governance & risk issues to ensure compliance with Delegation of Authority (DOA) framework and identify risk triggers early such that they can be addressed in a proactive manner

• Works to support the Remediation Practice digital strategy to drive the adoption and integration of digital solutions and tools

• Actively integrates international Enterprise Capabilities (EC) technical, and administrative support resources into project delivery to meet business targets

• Ensures accuracy of Workload Planning Tool data, Salesforce pipeline data, and other associated forecast data

• Works with leadership of other departments and regions to help fulfill project resource needs globally

Qualifications

Minimum Requirements:

• Bachelor Degree in Science or Engineering in a relevant field and 10+ years relevant experience, including 2 years of leadership or demonstrated equivalency including staff management, client account management, sales growth, and proposal development and technical review

Preferred Qualifications:

• 20+ years of relevant experience and a Master's Degree

• Strong knowledge and track record in the environmental / remediation business inclusive of risk-based strategic asset management and advocacy in multiple state jurisdictions working for an Environmental Consultant

• Respected people manager and successful team builder

• Exceptional communication skills, both written and verbal, with the ability to clearly articulate messages to a variety of audiences

• Excellent active listening skills

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

Additional Information

#LI-EM1

Offered compensation will be based on location and individual qualifications. The expected range is $142,000.00 - $200,000.00.

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10111303

Business Line: Environment

Business Group: DCS

Strategic Business Unit: West

Career Area: Business Management

Work Location Model: Hybrid