Job Information
Bureau Vertias North America Client Services Project Manager 1 in Nova Scotia
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!
Imagine being surrounded by the brightest minds in the industry.
Bureau Veritas is looking for a
PROJECT MANAGER 1
This is a Full-Time position with Medical Benefits and Retirement Savings Plan
As a PROJECT MANAGER , your responsibilities are:
Work closely with Management/Sales to maintain and grow Bureau Veritas’ market share with existing and new clients through exceptional customer support.
Develop strong client relationships through top notch customer service
Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
Responsible for effective daily service, satisfaction and maintenance of client accounts
Respond for all client communications (telephone or email) and redirect communications to CET members as required
Provide clients with technical support on their varied sampling projects
Provide consultation, recommendations, data interpretation and other technical assistance to clients
Remain current on the interpretation and application of relevant regulations
Document and ensure closure to all client complaints, CARS
Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and Freshdesk databases
Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
Work in conjunction with clients to coordinate all related project requirements
Facilitate communication between clients and other laboratory departments
Coordinate reports, data, billings and client requests
Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
Execute IT test plans, records results and provides feedback
Effectively execute to key performance indicators (KPIs)
Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
Adhere to all Health and Safety Regulation
Ensure Quality Standards are maintained
Provide client feedback to the Bureau Veritas management
Adhere to and participate with all QA/QC policies of the organization
Engage in cross-training/career pathing to support overall success of the Customer Service Team
Reporting of data will be required daily from 5:00pm – 6:00pm
Other responsibilities as assigned.
You are an ideal PROJECT MANAGER if you have [Minimum Requirements]:
You havea university degree or college diploma in Sciences, preferably chemistry and/or equivalent experience
Youhave3-5 years’ experience in applicable industry
You havedemonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations
You haveBasic chemistry knowledge for application in a laboratory setting
You havegood working knowledge of current regulations and guidelines in order to provide effective client advice
You havegood knowledge of computers (Microsoft Word, Excel and Outlook)
Youhave the ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
You haveGood time-management, multi-tasking and priority setting skills
You havestrong verbal and written communication skills
Youare organized, detail-oriented and focused
Have the ability to work independently as well as engage others when required in the escalation of concerns
You are responsible, dedicated and motivated
Bureau Veritas is a world leader in testing, inspection and certification services.
When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.
Our purpose: shaping a world of trust.
Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness , we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.
Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers
Bureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
Shaping a World of Trust
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