Job Information
Xylem Spares Engineer in Nottingham, United Kingdom
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
This employee will be an integral part of the Internal Spares Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpretation of customer questions and data and ensuring the Spares Team deliver a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders.
Essential Duties/Principal Responsibilities:
Become competent in the selecting of pump spares accessories.
Working to gain in depth knowledge of internal sales processes and procedures
Answering calls on the phone queues and assisting with customer queries.
Enter customer orders ensuring a high level attention to detail, managing customer expectations.
Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager.
Help to maintain all records and procedures where necessary.
Learn and engage to manage and develop both professionally and personally.
Comply to all Health and Safety standards at all times ensuring proper reporting when necessary
Key Competencies:
Willingness and drive to learn
Desire to ask questions and actively listen
Numerate and have strong problem solving skills.
Effective communicator
People skills (approachable, friendly and confident) and a team worker
Organised and can work to deadlines
Continuous improvement mindset
Cross-boundary collaboration Inspiring accountability
Skills/Experience Required
Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous
Experience working with bespoke systems (Quote, AS400) is advantageous although not essential
Educated to Degree Level across any of the STEM (Science, Technology, English & Maths) disciplines is advantageous
Any technical engineering experience
Experience within a customer service role dealing with enquiries / orders and or complaints
Experience of working in a fast paced environment dealing with customers over the telephone.
Literate in spoken and written English.
Presentable, polite and well mannered
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
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