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RELX INC Strategic Account Manager in Norwalk, Connecticut

Strategic Account Manager-SciBite

Are you passionate about Life Sciences with an interest in pharmaceutical and biotechnology R&D?Do you love teaching customers about how they could maximize their potential?

About our Team

At our heart, we’re excited by the possibilities for our technology and embrace new use-cases and ideas. We don’t stick to a rigid architecture but encourage the use of the right technology for the right problem. Looking to all our developers for input and inspiration. You’ll be directly shaping the cutting edge of informatics and drug discovery. (With some of the world’s major pharma and life science companies). The working environment is relaxed and welcoming. You’ll be encouraged to take ownership of key projects and explore ideas and technologies.

About the Role

SciBite Limited is a multi-award-winning life-sciences technology company based in Cambridge UK which is transforming the way life science organizations handle text and documents. Our semantic deep-learning solutions understand the complexity and variability of content within Life Sciences yet are still simple to use. We can quickly identify and extract scientific terminology from unstructured text and transform it into valuable machine-readable data. Our tools are flexible and versatile, facilitating use by both end-user scientists and integration into 3rd party applications. Our team of expert software engineers and data scientists are at the forefront of the latest developments in AI, such as ontologies, knowledge graphs and machine learning. You’ll get to work directly with Elsevier’s world-leading set of resources, literature, and databases and SciBite’s semantic text analytics technology – a formidable combination that exists nowhere else.

You’ll excel in this Role if:

  • You strive to ensure customer success.

  • You understand the digital informatics landscape.

  • Able to credibly articulate strategic insights for customers that are based on data and research

  • Are a fast learner, you love to stay at the forefront of an ever-evolving industry!

  • Are a creative problem solver - you stay cool under pressure and thrive in an atmosphere of change.


  • Developing a thorough understanding of SciBite’s offerings, competitors' advantages, and processes.

  • Learning to articulate them persuasively to prospects and customers.

  • Developing deep and mutually valuable relationships with new and existing customers.

  • Managing your pipeline with CRM tools for maximum efficiency and visibility. Providing carefully executed follow-up to closure.

  • Working in close partnership with internal teams (Technical Sales, Project Management, Professional Services, Technical Engineers).

  • Working equally close to manage successful customer deployments and to ensure ongoing high customer satisfaction. Including renewals and deep penetration of customer organizations for incremental business.

  • Keeping current with industry trends; engage your customers, address their business challenges, and propose solution.

  • Demonstrating development of meaningful partnerships with a diverse customer base and proven track record as a trusted advisor to Life Sciences companies.

  • Accurately log all sales activity and prospecting in a CRM with speed and accuracy


  • Have experience in selling technology in the life sciences industry, or closely related field. Enterprise Software skills will help you excel.

  • Have a proven track record of exceeding sales goals while contributing to the success of a team.

  • Understand the Life Sciences (primarily Pharma and Biotech) ecosystem.

  • Have a cumulative period of overall business experience in sales, business development, or account management. (Life Sciences technology businesses or healthcare).

  • Have experience and skillset to use and interpret data coupled with consultative methodology.

  • Possess eagerness to work in a start-up team environment that will be rapidly changing.

  • Have an accredited form of higher education.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Salary Range

To be added when data can be disclosed

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.