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NORTHAMPTON Mail Services Manager The Mail Services Manager provides inclusive leadership and oversight for all aspects of mail and package distribution operations at Smith College, ensuring timely, accurate, and high-quality service to faculty, staff, students, and departments. This role manages daily operations, supervises a diverse team, and addresses customer service needs with empathy and efficiency. The manager is responsible for optimizing workflows, implementing process improvements, and managing the department?s budget. This position collaborates with various campus departments and external partners to achieve operational goals and uphold college values of inclusivity, respect, and excellence. Take appropriate actions to support a diverse workforce and participate in the College\'s efforts to create a respectful, inclusive, and welcoming work environment. Essential Functions Leadership & Supervision (50%): Support direct reports through hiring, onboarding, coaching, and professional development. Hire, onboard, train, manage, and approve payroll for student workers. Clearly communicate roles, responsibilities, and expectations, encouraging service excellence and engagement. Foster open communication, respect, and alignment with departmental goals for shared purpose and motivation. Model institutional values in customer service and respect for colleagues, reinforcing positive behavior. Conduct performance management by setting goals, giving feedback, and ensuring fair evaluations. Provide direct feedback on performance, offering training or corrective action as needed. Address conflicts promptly and impartially to maintain a supportive, collaborative team environment. Make scheduling and assignment decisions to adapt to operational needs and balance workloads. Encourage teamwork, efficient processes, customer satisfaction, and proactive problem-solving for quality service. Make strategic recommendations to senior management on personnel actions and operational improvements, drawing on comprehensive team insights. Ensure team adherence to college policies and regulatory requirements, including health and safety protocols. Implement corrective actions when necessary to maintain a compliant workplace. Mail & Package Processing (25%) Customer Service (20%) Bulk Mail Operation (5%) Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses): Bachelor\'s degree plus five years mailroom operations experience which includes two years supervisory experience: or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Demonstrated commitment to inclusive leadership with experience in operations management, preferably in mail services or logistics. Strong people-centered supervisory skills with the ability to empower, motivate, and develop a diverse team. Excellent communication and problem-solving skills, fostering an inclusive environment that values diverse perspectives. Familiarity with mail processing systems, tracking software, and regulatory compliance. Detail-oriented and committed to continuous improvement with a focus on equity and accessibility. Additional Information: Must be able to work standing for long periods of time, lift up to 50 lbs., and adjust to a flexible work schedule based on the fluctuating work load. Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button. For full job description please see Smith College website.