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NORTHAMPTON - Head of Public Services Job Summary The Head of Public Services plays a crucial role in managing the public services department within the Smith College Libraries. This position involves strategic planning, development and implementation of services that facilitate user access to the library\'s resources. This role is responsible for recruiting, hiring, scheduling, training, delegating tasks, mentoring, and developing both staff and student employees. This role is responsible for maintaining a welcoming, safe, and efficient environment for library users. The individual in this role is responsible for ensuring a seamless and positive experience for library patrons by overseeing circulation, course reserves, and other access-related services. The Head of Public Services collaborates with the Library Operations Manager, Campus Safety, and the Facilities Department to oversee libraries\' facilities management, security and emergency management, and space management. The Head of Public Services collaborates with various library departments and staff to optimize the overall patron experience. Minimum Qualifications Master\'s degree or equivalent and three to five years of relevant experience; or an equivalent combination of education and or experience One year of supervisory experience Strong leadership and managerial skills, with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal skills. Knowledge of current trends and best practices in library services. Familiarity with library management systems and emerging technologies. Preferred Qualifications Master\'s degree in Library Science or a related field. Several years of progressive experience in library services, with a focus on access services and facilities operations. Academic library experience Skills A strong commitment to public service Strong critical analysis skills Excellent organizational skills Excellent communication skills, both verbal and written; strong interpersonal skills and public service attitude. Ability to work effectively in a team environment Excellent customer service skills; ability to handle difficult situations with courtesy, tact, and patience; exercise good judgment consistent with library procedures; and work in a collegial, fast-paced environment Strong cultural competencies and ability to work productively and respectfully with people from varied backgrounds Essential Functions Leadership and Management: (40%) Recruit, train, and supervise a team of 3-5 access services staff and 40-50 student employees, ensuring they are equipped with the necessary skills and knowledge to provide excellent service. Provide effective leadership to the access services team, fostering a positive and collaborative work environment. Develop and implement policies and procedures related to access services in alignment with the library\'s overall mission and goals. Conduct regular performance evaluations and provide constructive feedback. Oversee training program for staff and student employees in Public Services, and responsible for developing and continuously updating training materials. Circulation and Course Reserve Services: (20%) Oversee the circulation of library materials, including check-in, check-out, and renewal processes. Develop, implement and manage circulation policies, ensuring compliance with library regulations. Manage issues related to overdue items, fines, and other circulation-related matters. Oversee course reserve services, collaborating with faculty to ensure timely and accurate placement of materials on reserve. Implement and maintain systems for tracking and organizing reserve materials. Maintain currency with the legal framework that guides this area of library services, including copyright laws and fair use policies. Stay current with emerging technologies related to access services and library management.