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Customer Service Assistant Manager - Northampton Job Location - River Valley Co-op Northampton - Northampton, MA Position Type - Salary Salary Range - \$44,000.00 - \$70,000.00 Salary Job Shift - Open Availability Description River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative?s mission of creating a just marketplace that nourishes the community. Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail\'s economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization. Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment. Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day. Full-time. Requires open availability, including evenings and weekends. Status: Reports to Customer Service Manager - Supervises Customer Service Team Pay Level: VIII, exempt. Purpose: The Customer Service Assistant Manager will provide a high level of service to River Valley Co-op\'s internal and external customers and will be responsible for building and maintaining a positive image for our co-op. The Customer Service Assistant Manager will be responsible for establishing and sustaining relationships with consumers and staff by providing direct supervision of sales floor operations, consistent communication, and actionable accountability. The Customer Service Assistant Manager will also help to initiate and maintain a culture of engagement through training and positive influence. SEE THE RIVER VALLEY CO-OP WEBSITE FOR COMPLETE JOB DESCRIPTION Qualifications ESSENTIAL Outstanding customer service skills. Previous management experience. Proficient in Google Suite and Microsoft Office. High-volume cash handling experience. Attention to detail and good organizational skills. Flexible - willingness to be open, to learn, and to take on new responsibilities. Demonstrate objectivity, neutrality, and calmness. Demonstrate accuracy and thoroughness. Effective communication skills in English. Ability to read and comprehend instructions. Ability to work as a collaborative team player. Ability to follow through on systems, procedures, and policies. Ability to work efficiently in a fast-paced environment. Ability to be flexible and to adapt to changing conditions quickly. Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments. Demonstrated ability to work with customers and co-workers from various cultural backgrounds. FUNCTIONAL Standing, walking, bending, sitting, reaching. Ability to stand for extended periods. Using hands or fingers to handle or feel. Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. Ability to use office equipment with or without accommodation, computer, Point of Sale, scanner, fax, and copier. Ability to lift up to 50 lbs. PREFERRED Natural and local foods (retail, wholesale). The ability to speak Spanish, French, or Swahili is a plus.