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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

BizOps Engineer II

BizOps Engineer II

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Mastercard is a driving force at the heart of commerce, enabling global transactions and bringing insight into the payments process to make commerce faster, more secure, and more valuable to everyone involved. As a critical link among financial institutions and millions of businesses, cardholders and merchants worldwide, MasterCard provides services in more than 210 countries and territories.

Intro on Vocalink:

Vocalink technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of nearly 60,000 ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits!

Do you want to be a part of a collaborative environment?

Would you like to be part of the team support the national infrastructure for FPS and CTS.

Are you motivated to stay on the cutting edge of technology?

The Role:

Provision of second line support of mission critical applications, ensuring that priorities are adhered to in accordance with company standards and protocols, producing hot fixes and housekeeping and support tools.

Support the current production environments including participating in the out of hours 24/7 on call rota

You will be a member of a multi-discipline cross-functional scrum team, supporting the application design, projects and providing Technical consultancy across the team’s portfolio of work for both in-house and third party developed products.

Control and implementation of the delivery of changes and fixes to the environment.

Support the management of Disaster Recovery plan for area of expertise, ensuring regular testing of capacity, management of risk areas and cohesion with corporate plans.

Develops effective relationships with key suppliers to facilitate the process of raising defects and obtaining 3rd level support for the systems.

You will ensure there is traceability from business requirements to acceptance criteria from the start of the programme and they are demonstrable.

In conjunction with Service Management, work with members to field enquiries and research solutions, specifying required maintenance and enhancements to aid supplier investigation into enhancements and problem resolution

Ensures supporting documentation and artefacts are developed and maintained

DAPS role experience required:

SQL and PL/SQL, JAVA Runtime environment, Java Containers (Tomcat, IIS)

Windows and Unix (Solaris) O/S, Demonstrable client/server knowledge and Kubernetes.

Desirable skills:

Oracle DBA, JAVA Coding, Unix Administration, EFT real-time processing, Proxy Server, web servers and network architecture

Duties will include:

Driving innovation in production support, looking for improvements and seeking opportunities to leverage new technologies and tools for greater efficiency.

Collaborate with various stakeholders and your scrum team to devise the appropriate implementation approach.

Contribute to the design & development of the overall production support strategy and vision, including the tools and technologies needed to support the strategy.

Key contributor & to be part of an effective team.

Work with iterative deployments, as part of a scrum team.

The position would suit somebody with the following skills:

• Excellent communication, time management & organisation skills.

• Highly adept at problem-solving.

• Someone with a team ethos and a passion for Agile methodologies.

• Proven experience in functional and non-functional deployments

• Experience within the financial services sector within a related field

• Understanding of Vocalink and experience in ATM Services business and systems. Knowledge of Computer • Programming languages or Web technologies

• Analytical and problem-solving skills with the ability to develop new tools and processes

• Knowledge of change and release methodologies

• Understanding of ITIL disciplines

This opportunity is ideal for somebody who enjoys success and has a passion for support and diagnostics. The individual must have a great attitude and be looking to make a difference and continually upgrade their skills with changing technologies. Willingness and ability to learn and share knowledge, and to be proactive in working independently for their own development. Strong team player, willing to show flexibility and embrace changes in process and the adoption of new technology.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.