Experience Inc. Jobs

Program Administrator (59717)HOURS:  In-office, or potential hybrid scheduleMonday - Friday 8:00am - 4:45pmPAY RATE: $24.30/hr. ($50,500 annually)CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Program Administrator to become a vital part of their team!This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years!  This organization is looking for candidates with top notch skills and a strong work ethic. Bi-lingual candidates are a huge plus!Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on!  Apply today!The Program Administrator will coordinate day-to-day operation of state program(s) with attention to regulatory compliance.What You’ll Do:Program Coordination 50%Create, execute, monitor and update processes for assigned state program(s) to ensure effectiveness and efficiency. Clearly communicate process updates/changes to all involved.Monitor submittal of class records and daily deposit of program fees; monitor electronic transmittal of data and payment of fees to state agency; track entry of completion records in computer.Provide Training Scheduler with input regarding training locations, contracts, and negotiating classroom fees within budget.Review and approve monthly course schedules, assuring cost-effectiveness and maximizing of leased site classroom use to keep costs at or under budget.Audit and record class registration processing fees. Maintain paper and computer records for daily deposits and provide required documentation to state agency and accounting as needed.Research, audit, document and resolve a variety of accounts receivable and payable transactions and customer account related issues.Regulatory/Contract Compliance 20%Work cooperatively with regulatory agency representative(s) and maintain current knowledge of all regulatory requirements.Develop and maintain current manual of rules and procedures for staff and instructors.Oversee preparation of state notifications, review any state agency feedback or change management expectationsAssist with RFPs and state program contract renewals as required through analysis, documentation, and / or reporting.Customer Service/Team Leadership 20%Communicate with prospective students, customers, regulatory agency administrators, and instructors on a variety of matters.Answer calls, provide program information, research and resolve enrollment and completion problems.Handle escalated calls and resolve difficult or complex questions and problems, and provide quality customer service.Reporting & Other Job Duties 10%Perform other operational, administrative duties as assigned. Responsible for end-of-the-month reports on state programs training, revenue, and services.Compose written correspondence to customers when necessary.Provide administrative support to staff, program coordinators and management, as needed.Other duties as assigned.Background Profile:High school diploma and at least 2 years of relevant experience in customer service or administrative role.Associates Degree or Bachelors Degree preferred.Experience in a team lead or leadership role in a call center or customer service environment preferred.Must be a self-starter, be highly detail oriented and possess good time management, organizational, decision making, and interpersonal skills.Proven ability to respond to and complete deadlines as well as delegate and organize own work and others workflow.Excellent verbal and written communication skills required.Intermediate Microsoft Office skills.Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.How to Apply:For consideration please submit a resume to the following:Email: jobs@cpsrecruiter.comCPS Recruitment is an Equal Opportunity Employer#adm123#ADM24z

Minimum Salary: 24.30 Maximum Salary: 24.30 Salary Unit: Hourly