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SAP Solution Adoption Advisor (AUS / SGT/ Japan) in North Sydney, Australia

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Solution Adoption Advisors work as a part of the Customer Engagement and Experience organization in the Intelligent Adoption and Consumption (IA&C) Centre.

The Solution Adoption team enables our customers to realise value from their SuccessFactors HXM cloud solution. This is done via a combination of subject matter expertise, business process knowledge and a thorough understanding of SuccessFactors capabilities.

Focused on Adoption and Consumption, the Solution Adoption Advisor will specialise in at least one HR domain and act as a subject matter expert, helping customers to understand what is needed to adapt or enhance their usage of existing cloud solutions through knowledge transfer, thought leadership, change management expertise, and business process guidance. The core deliverables for this role include:

  • Engagement with our customers to deliver the value of SAP SuccessFactors with strategic, leading practice guidance on solution usage and adoption topics focused on improved usage of the core HXM processes as well as extension, integration or reporting capabilities from the SAP Cloud platform and SAP Analytics Cloud.

  • Partner with internal teams (Primarily Front Office and Leadership roles) aligned to customers to identify and execute solution adoption risk mitigation plans using established methodology and ensure engagement recommendations are acted upon.

  • Tailor a content strategy that will allow the IA&C to drive activations by scaling and multiplying consumption and extension best practices to deliver business value through our communities and targeted Front Office engagements.

  • Participate and Lead programs to drive the evolution of and architect new innovations for the tooling, offerings, and playbooks, including ways to expand HXM usage and drive industry cloud adoption.

  • Act as the voice of the customer by collaborating internally to ensure a collective approach to overcoming commonly encountered adoption barriers

  • Involve yourself in your teams ongoing development, educate each other on how to be successful and strive for continual learning.

  • Develop characteristic-based standards for increasing activation, consumption and expansion of SAP HXM Solutions by influencing customer business processes to align with the best practices supported by SAP SuccessFactors solutions.


  • Active team involvement in pursuing greater usage and value realization of the SAP HXM solutions by providing solution adoption expertise on how to best integrate, extend and deliver on desired business value.

  • Own the content development process and build a library of consumption plays and materials such as Value Accelerators for internal and external parties with the goal to

  • support the evolution of Outcome Success plans for SAP Cloud solutions. (HXM, Integration, Extension, Reporting)

  • Collaborate cross-functionally with internal stakeholders.


  • Customer Success Driven; Get-it-done / can-do attitude

  • Curious, open-minded, resourceful and flexible with the ability to learn quickly

  • Deliver exceptional experience remotely and onsite with customers when needed.

  • Flexibility on timing for global coverage. Travel Requirements 0-30% when applicable

  • Excellent organisational skills. Able to multitask and support many projects simultaneously.

  • Ability to work remotely/virtually/independently with high level of collaboration and influencing skills. Capable of working with technical and non-technical colleagues alike. Team player and role model.

  • Strong oral and written communication skills with the ability to credibly and adaptively present recommendations at various organizational levels, including senior stakeholders.

  • Broad understanding of the full suite of SAP cloud offerings, ideally an in-depth knowledge of SuccessFactors specifically. Experience in development, implementation, enablement, integration, and reporting capabilities in context of how they can be used to support customer business requirements

  • Lead development and ideation of methods to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.

  • Plan, develop, schedule, and staff 1:1 and 1:M workshops for customers on Adoption and Consumption topics relating to HXM business capabilities, integration, reporting, and extensibility.

  • Use analytics and forecast capabilities in SAP Analytics Cloud from engagements and renewals data to plan and develop a proactive strategy for working with customers across the buying centres.

Education and Experience:

  • 5 plus years of HR solution advisory experience (on cloud-based applications) with the ability to translate business problems into solution strategy and execution plans.

  • Experience driving client solutions with large scale software deployments (either as an internal program owner or as an external consultant).

  • Associate Certification preferred in at least one SAP SuccessFactors cloud product area.

Please notewe will prioritise applications of those currently residing in APJ given restricted visa and travel availability related to Covid-19.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:297501| Work Area: Software-Development Operations| Expected Travel: 0 - 30%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:Virtual - Asia-Pacific