Job Information
Lenovo Premier Technical Support Specialist m/f/d in North Rhine-Westphalia, Germany
Premier Technical Support Specialist m/f/d
General Information
Req #
WD00076222
Career area:
Services
Country/Region:
Germany
State:
North Rhine-Westphalia
City:
Essen
Date:
Wednesday, January 8, 2025
Working time:
Full-time
Additional Locations :
Germany - Baden-Württemberg - Stuttgart
Germany - North Rhine-Westphalia - Essen
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?
Then you are exactly the person we are looking for!
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.
Your tasks:
Responding to technical inquiries via phone, email and chat
Assisting customers with troubleshooting and problem resolution
Explaining of technical issues in a comprehensible and simple manner
Ensuring an outstanding customer experience through empathetic and professional service
Documenting of customer inquiries and solutions in the ticketing system
Your profile:
Advanced knowledge of IT and technical understanding
Customer service or technical support experience is a plus
Ability to simplify technical concepts
Positive attitude, empathy and patience when dealing with customers
Problem-solving skills
Ability to work in a team and willingness to work together in a dynamic environment
Flexibility and the ability to quickly adapt to new situations
Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
Excellent communication skills in German (C1 – C2) and in English (B1-B2)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.
What Lenovo can offer You:
Employee Share Purchase Plan
Employee Assistance Program, e.g., for health, legal & financial consultancy
Pension Plan
Meal Allowance / Lunch Vouchers
Internal E-learning Development Platform Available for Employees
Specialized Development Trainings (based on nomination process)
Employees Groups (LGBT+, WILL, etc.)
Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
Job Rad (Bike Leasing)
Start strong and smart: competitive entry level salary of 3.400€ gross/month, with the potential going higher, based on your experience. Plus: earn a bonus of 10-12% of your annual earnings tied to company & performance KPIs. Your hard work pays off here - Apply now!
Want to know more ?
Check out this video (https://www.youtube.com/watch?v=hU5Rr3gLEXA) or our Kununu profile (https://www.kununu.com/de/lenovo-deutschland1) !
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Germany - Baden-Württemberg - Stuttgart
Germany - North Rhine-Westphalia - Essen
Germany
Germany - Baden-Württemberg , * Germany - North Rhine-Westphalia
Germany - Baden-Württemberg - Stuttgart , * Germany - North Rhine-Westphalia - Essen
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.