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Robert Half Customer Service Representative in North Little Rock, Arkansas

Description We are offering a contract to hire employment opportunity for a Bilingual Customer Service Representative, based in North Little Rock, Arkansas. This role is crucial in our telecom provider company, serving as the key point of contact for our customers. With a focus on customer service, the role involves handling customer inquiries, creating orders, and providing updates on orders.

Responsibilities:

• Assist customers over the phone and in person, ensuring their queries are resolved promptly and effectively.

• Handle the creation of orders in the software system, ensuring accuracy and efficiency.

• Regularly provide status updates on orders to customers, maintaining clear and open communication.

• Assist with in-store purchases and orders, facilitating a smooth and positive customer experience.

• Utilize your skills in Spanish translation to cater to our diverse customer base.

• Manage multiple tasks simultaneously, maintaining high levels of organization and attention to detail.

• Use your knowledge of customer transactions to assist in resolving any customer complaints or issues.

• Manage and update customer accounts, invoices, and shipments as required.

• Answer multi-line phone system, ensuring all calls are directed to the appropriate personnel. Requirements • Proven experience as a Customer Service Representative or similar role

• Proficiency in managing Customer Accounts, Customer Invoices, and Customer Transactions

• Experience in handling Customer Shipments and providing Customer Quotes

• Ability to resolve Customer Complaints in a timely and efficient manner

• Strong understanding and execution of Order Entry processes

• Proficiency in utilizing an Answering Multi-Line Phone System

• Ability to multitask in a fast-paced environment

• Excellent command of the Spanish Language and proficiency in Spanish Translation

• Strong Customer Service skills and commitment to providing exceptional service

• High school diploma or equivalent; higher education degree would be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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