Experience Inc. Jobs

Senior Manager Sales Enablement

Location

North Carolina

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace that is diverse and inclusive. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY

Responsible for the alignment of people, process, and technologies with the company's sales and enterprise strategies in partnership with key stakeholders. Works to enable, support, and enhance the company's customer relationship management (CRM) system and sales technology solutions in alignment with enterprise strategy and CRM roadmap, ensuring the sales organization is enabled with a consistent platform that drives value across the entire sales cycle while reducing variability in performance and user experience.

• WHAT YOU WILL DO

Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary by the Company)

• Provides subject matter expertise of Salesforce (CRM, TPM, Maps, Retail Execution App, and CRMA) solutions and proactively identifies opportunities for improvement in processes and sales technologies to drive value across the sales cycle.

• Recommends solutions or improvements to processes that can be accomplished through new technology or alternative uses of existing technology.

• Research business requirements, develops detailed specifications, and validates the solutions with stakeholders.

• Evaluates effectiveness of sales activities and resources in meeting departmental and enterprise goals.

• Translates the commercial intent of Brand/Sales programs and drives seamless adjustments to adapt sales technologies to meet all field sales needs as requested.

• Partners with IT to leverage best practices, tools, and sales technology solutions to drive enhancements to the company's sales enablement ecosystem.

• Engages with key stakeholders to ensure projects deliver solutions that align with enterprise and sales technology roadmaps and strategies.

• Ensures adoption and satisfaction of solutions throughout lifecycle (implementation to decommissioning).

• Leads change management process through transformative sales initiatives.

• Partners with I&I (Insights & Intelligence) to create dashboards and scorecards that provide actionable insights on Key Performance Metrics.

• Works cross-functionally at various levels of the business to support and manage the activation of sales incentive plan activities.

• Develops solutions to activate target and performance tracking.

• Automates payment calculations.

• Leads Salesforce Roadmap input and development sessions with managers, admins, and key stakeholders.

• Identifies opportunities for improvement in processes and cross-functional collaboration.

• Manages staff, including recommendations for hiring, PTO approvals, annual performance evaluations, and professional development.

• Performs other job-related duties as assigned.

Qualifications

• REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor’s Degree in Business Management, Marketing, IT or related field of study and 7+ years related work experience.

• Related work experience to include:

• 5+ years of relevant experience working with Salesforce

• Sales experience

• 3+ years of supervisory experience

• Sales process design and optimization

• Learning concepts, training and development methods and techniques, including presentation, facilitation skills

• Must be 21 years of age or older

Licenses, Registration, Certifications, or Special Requirements:

• Must complete Salesforce Administrator certification (Salesforce Certified Administrator) within 12 months of start date.

Knowledge of:

• Salesforce product knowledge

• Process development, optimization, documentation, and KPI measurement

• Project management methodologies and business system analysis techniques

• Business strategies

• Sales, Business Development, IT, CRM administration, and Sales Enablement

• Program implementation and evaluation

• Microsoft Office Professional or similar application

Skilled in:

• Verbal and written communication

• Attention to detail

• Problem/situation analysis

• Effective time and task management

• Multitasking capabilities

• Flexibility and adaptability

• Providing guidance and training to other personnel

• Change management and governance

• Translating requirements into technical solutions

• Coaching and mentoring a team

• Customer service

Ability to:

• Provide definitive rationale and influence the decision process

• Align technology with business and sales processes and strategies

• Plan, organize, prioritize and manage projects or programs independently

• Maintain strict confidentiality and discretion

• Develop and maintain effective working relationships

• Demonstrate critical thinking

• Work with diverse populations and varying education levels

• Prioritize assignments, workload, and manage time accordingly

• Develop technical documentation

• Travel domestically up to 10% of the time, as needed.

• PREFERRED QUALIFICATIONS:

Education and Experience:

• Master’s Degree in Business Administration or related field of study and 7+ years related work experience.

• Related work experience includes:

• 5+ years supervisory experience

• Working within Sales, Customer Service, Consumer Goods, and/or Tobacco industry.

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud and/or Consumer Goods Cloud.

• 5-7 years sales exp in large consumer goods organization

• Active involvement in the Salesforce community

Licenses, Registration, Certifications, Special Requirements:

• Salesforce Certified Advanced Administrator

• Salesforce Certified Platform App Builder

• Other advanced Salesforce certifications

Knowledge of:

• Strong Salesforce product knowledge

• Expertise in the implementation of configuration changes of Salesforce including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards

• Expertise in Sales Cloud and/or Consumer Goods Cloud with a working knowledge of other integrated functions

Work Environment and Physical Demand

• Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs).

• Reach and grasp objects / hand eye coordination.

• Walks, sits, or stands for prolonged periods.

• Requires prolonged machine operation including computer and keyboard equipment.

• Use of manual dexterity and fine motor skills.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

• Hybrid workplace – remote / in office

• Summer hours

• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .