Experience Inc. Jobs

Sales Systems Administrator

Location

North Carolina

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace that is diverse and inclusive. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY

Under general supervision, responsible for the change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. Works to continually improve and enhance the Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing projects that align to the product road map.

• WHAT YOU WILL DO

Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary by the Company)

• Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults (OWD), and sharing rules.

• Supports and Partners with IT to deploy Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports and sandbox environment management.

• Responsible for administration and setup of key internal promotions, buydowns, and other customer facing programs.

• Identifies and gathers requirements, translating them into best practice, scalable solutions to meet the evolving needs of the business with a focus on exceptional user experience.

• Identifies where enhancement opportunities exist by leveraging unused or underutilized platform features.

• Partners with sales systems leadership and stakeholders to assist in the creation the platform roadmap and priorities.

• Owns the communication of platform changes to end users and stakeholders via myTrailhead and release notes.

• Works with integrated applications including Salesforce.com CG Cloud, Trade Promotion Management (TPM) Solutions, PowerBI, Customer Portal, SAP, etc.

• Responsible for data management to improve Salesforce data quality, implementing rules and automation as needed.

• Proactively manages system maintenance and administration including (but not limited to): security reviews, release updates, health check, and Optimizer.

• Monitors and responds timely to user support tickets.

• Monitors user activity to make recommendations on continuous improvement to strengthen user adoption, encouraging user growth.

• Partners with People and Culture to build and maintain myTrailhead content that supports new users onboarding and ongoing training.

• Develops and maintains technical documentation.

• Performs other job-related duties as assigned.

Qualifications

• REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor’s Degree in Business Management, Marketing, Finance or related field of study and 3+ years related work experience.

• Related work experience to include:

• 3+ years of relevant, hands-on Salesforce administration experience, specific to Sales Cloud and/or Consumer Goods Cloud

• Implementation of Salesforce configuration changes

• Must be 21 years of age or older

Licenses, Registration, Certifications, or Special Requirements:

• Salesforce Certified Administrator

Knowledge of:

• Strong Salesforce product knowledge

• Expertise in the implementation of configuration changes of Salesforce including: Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Expertise in Sales Cloud and/or Consumer Goods Cloud with a working knowledge of other integrated functions

• Project management methodologies and business system analysis techniques

• Microsoft Office Professional or similar application

Skilled in:

• Verbal and written communication

• Attention to detail

• Problem/situation analysis

• Effective time and task management

• Multitasking capabilities

• Flexibility and adaptability

• Providing guidance and training to other personnel

• Change management and governance

• Translating requirements into technical solutions

Ability to:

• Provide definitive rationale and influence the decision process

• Plan, organize, prioritize and manage projects or programs independently

• Maintain strict confidentiality and discretion

• Develop and maintain effective working relationships

• Demonstrate critical thinking

• Work with diverse populations and varying education levels

• Prioritize assignments, workload, and manage time accordingly

• Develop technical documentation

• Travel domestically up to 5% of the time, as needed.

• PREFERRED QUALIFICATIONS:

Education and Experience:

• Bachelor’s Degree in Business Management, Marketing, IT or related field of study and 3+ years related work experience.

• Related work experience to include:

• 1+ years supervisory experience

• Working within Sales, Customer Service, Consumer Goods, and/or Tobacco industry.

• Active involvement in the Salesforce community

Licenses, Registration, Certifications, or Special Requirements:

• Salesforce Certified Advanced Administrator

• Salesforce Certified Platform App Builder

• Other advanced Salesforce certifications

Work Environment and Physical Demand

• Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs).

• Reach and grasp objects / hand eye coordination.

• Walks, sits, or stands for prolonged periods.

• Requires prolonged machine operation including computer and keyboard equipment.

• Use of manual dexterity and fine motor skills.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

• Hybrid workplace – remote / in office

• Summer hours

• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .