Experience Inc. Jobs

Job Title: Order Entry Specialist

Job Description

• An order entry specialist is responsible for the entry of all customer orders upon receipt of their PO through to the shipment of an order, should any questions or follow-up occur during that time.

• This role will be working with both external customers and internal employees, such as sales team members and operations, as it pertains specifically to order entry.

• Interactions will be purposeful as it pertains to the accuracy of order information to ensure the customer’s safety solution requirements can be manufactured as requested.

• Order entry accuracy.

• Represent the person in a positive and professional manner through written & verbal communications.

• Ensure delivery of excellent customer service through timely and accurate processing of orders.

• Accurately evaluate and process orders through ERP system.

• Gather and organize all pertinent documentation required for order record.

• Assist in answering/managing customer support call flow.

• Support sales team with customer needs such as order information, customer follow ups, quality issues, and all processes & procedures required.

• Work cross functionally with accounting and operations to follow customer support best practices.

• Perform individual work and assist other team members as needed.

• Other projects and duties as assigned.

Hard Skills

• High School Diploma

• Excellent and precise data entry skills

• Previous experience in customer service and or a support role in which internal or external customers were the priority

Soft Skills

• Professional communication skills

• Ability to work as a team as well as independently

• Ability to tactfully manage stressful and difficult situations

• Ability to work in a fast-paced environment

• Recognize and understand when and how to handle confidential information

• Detail oriented and works with a high degree of accuracy

Job Type

This is a contract to hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in North Canton, Ohio.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.