Job Information
Ontario Northland Program Manager, ERP in North Bay, Ontario
POSITION: Program Manager, ERP
REPORTS TO: Chief Administrative Officer
DEPARTMENT: Corporate Services
LOCATION: North Bay
REFERENCE: 800-218-25
SALARY: $117,312 - $138,008
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Program Manager, ERP is responsible for the strategic oversight, execution, and governance of the Enterprise Resource Planning (ERP) implementation, ensuring alignment with organizational goals, business needs, and modernization objectives. This role provides leadership, risk management, and stakeholder coordination to drive the successful deployment of the ERP system while embedding best practices, change management, and long-term operational sustainability. The Program Manager ensures executive-level visibility, adherence to project governance, and the integration of ERP processes into business operations.
MAJOR DUTIES/ RESPONSIBILITIES:
Provide overall direction, strategy, and execution for the ERP program, ensuring it meets business transformation objectives.
Establish program governance structures, aligning projects and workstreams with strategic priorities.
Act as the primary liaison between the executive sponsor, senior leadership, and the project team, ensuring informed decision-making.
Define and track key performance indicators (KPIs) to measure program success.
Ensure the ERP implementation aligns with business process improvements, operational efficiencies, and future scalability.
Identify, assess, and mitigate risks that could impact ERP deployment.
Manage program budgets and resource allocation, ensuring financial efficiency and ROI.
Oversee vendor contracts and third-party partnerships.
Develop contingency plans to address potential roadblocks, ensuring program resilience.
Work with HR and operations to ensure the right talent and training are in place for long-term ERP success.
Ensure alignment with Organizational Change Management (OCM) best practices, embedding user adoption strategies into the program.
Develop training and transition plans to ensure employees are prepared for the ERP shift.
Monitor business process readiness, identifying and addressing gaps in workflows, data migration, and system integration.
Collaborate with HR, IT, and operations to ensure a smooth transition from legacy systems to the new ERP environment.
Ensure post-implementation sustainability by defining roles, responsibilities, and ongoing governance structures.
Evaluate ERP performance post-implementation, ensuring system stability and process effectiveness.
Collect feedback from users and leadership, identifying areas for system enhancements.
Develop a post-go-live roadmap to refine processes, improve efficiency, and maximize ERP value.
Work with IT and business leaders to implement ongoing system updates and optimization.
Ensure that ERP best practices are embedded into the organization’s culture.
REQUIREMENTS:
University degree in Computer Science, Marketing, Business Administration, or Information Technology/Systems or equivalent
Project Management Professional (PMP) designation is required
Lean Six Sigma (Green or Black Belt), Agile, CSM, PMI-ACP certifications preferred
Minimum 5 years’ experience leading large transformation/modernization projects
Demonstrated leadership skills with the ability to articulate a vision and to lead, support and inspire others
Strong analytical skills including the ability to perform financial analysis
Technical skills including Microsoft productivity tools and project management software such as JIRA, Azure, Smartsheet
Excellent oral and written communication skills including facilitation and presentation skills
Organizational skills, including the ability to manage a diverse workload and multiple simultaneous projects
Experience training and coaching team members on project management best practices
Knowledge of business analysis and project management best practices
Outstanding customer service skills
Highly self-motivated and self-directed
Commitment to health and safety
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.
CLOSING DATE: March 17, 2025 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.
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