Petco Grooming Salon Manager in Normal, Illinois
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Promotes and ensures the efficient, profitable and effective operations of the Grooming Salon. Responsible for achieving targeted goals of the grooming salon to include sales, gross margin, labor percentage, Voice of the customer/guest experience metrics, supply costs, staffing, guest satisfaction and the daily operations of the salon.
Ensures the health, welfare and proper care of all live animals. Provides grooming services that align with brand promise. Provides training, feedback and coaching for Pet Stylists, and all other salon partners. Ensures the safety of both salon partners and pets in our care. This job is composed of a variety of different tasks that may be covered by Petco operational standards, policies and procedures.
The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.
Pet Parents and their Pets:
Ensure the safety, health and well-being of animals by following Petco standards, policies and procedures. Exhibits a high level interest in animal welfare. Follow pet parent’s instructions and/or Breed Profiles/Standards when clipping or trimming an animal’s coat. Provides courteous service to all guests by utilizing INTENT behaviors in the salon. Reviews guest experience surveys & results with General Manager and works with salon staff to develop action plans.
Salon & Store Partners:
Professionally manages and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, haircuts & trimming nails. Directly supervises all other Grooming Salon partners. Assists the General Manager in recruiting and hiring Grooming Salon partners, and develops a team focused on building long-term guest relationships. Identifies and communicates all situations and/or conditions that negatively affect the Grooming Salon to the General Manager and/or Leader on Duty. Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching, safety procedures and succession planning. Partner experience focusing on the health & wellness of both the pet and the partner.
Supervises the daily operations of the grooming salon. Reviews all grooming partners’ paperwork(s) daily to ensure the proper sales are recorded on each pet and salon partner before turning in to the General Manager. In partnership with the General Manager, orders supplies as necessary for the grooming salon and properly maintains clippers, blades, and other hand tools required to perform grooming services. Assists with building the grooming business (IE: Reminder calls, Greeting guests on the sales floor and or during vaccination clinics or dog training sessions to promote grooming services). Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals. Interacts professionally and effectively through verbal and written communication with internal and external partners and guests. Ensures that the salon is staffed and properly trained to offer grooming services during all hours of operations. Work with General Manager on proper scheduling within the salon, to include days, evenings and weekends Meets grooming sales projections, controls payroll and expenses to meet target, maintains daily and weekly records, schedules guest grooming appointments, assists in preparation of bi-weekly work schedule. Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve targets and goals. Performs activities to maintain a knowledge and understanding of Store Sales, performance and data.
Knowledge, Skills, and Abilities
Judgment: Make sound decisions regarding everyday issues and problems. Chooses alternatives based on consideration of pros and cons, timing and available resources. Makes timely decisions regarding problems/issues requiring immediate attention.
Focus on Guests: Ensures the accurate understanding of guests needs and making recommendations based on those needs.
Planning and Execution: Develop realistic plans (action steps, timeline) to accomplish objectives. Holds himself/herself accountable for outcomes of the business. Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality and service.
Drive for Results: Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving results. Sets challenging, clear goals for himself/herself as well as partners to achieve business metrics. Drives business initiatives to successful completion. Takes personal responsibility to make decisions and take action.
Communication: Listens carefully and attentively to others opinions and ideas. Communicates information clearly, concisely, and professionally. Provides appropriate level of detail in communications. Proactively shares timely updates and information with partners.
Analyses: Utilizes all available tools and resources to analyze business performance. Identifies key issues and implements a plan of action to correct as required.
Engage and Inspire: Energizes others by clarifying the broader purpose and mission of their work. Demonstrate can-do spirit, a sense of optimism, ownership and commitment. Encourages high standards of performance, acknowledges other’s efforts and accomplishments.
Talent Enhancement: Identifies and recruits/refers qualified people. Makes accurate evaluations of people’s capabilities and fit. Provides coaching and guidance where appropriate to enhance other’s skills development.
Nature of Supervision
General instruction and/or functional guidance is provided on some, but not all tasks to be performed. For the most part, daily responsibilities will be carried out with little or no direct interaction with the supervisor.
Directly supervise all Grooming Salon partners. Provide guidance and training to salon staff. Test potential applicants for grooming procedures and evaluate skills on other job related tasks. Complete performance evaluations for all salon partners.
Education and Experience
Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Some college level business/management courses is preferred. 5 years’ experience in guest service roles as a store partner is preferred. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. Minimum two years’ experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred. Previous supervisory experience and prior retail experience are preferred.
The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with our guests and their dogs and the remaining time will be with the other salon and store partners. The work environment can be noisy and wet. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.
This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments both in the field and at the Support Center(s). Contact outside of Petco may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.