Job Information
City of Norfolk, Virginia Library Assistant II in Norfolk, Virginia
Library Assistant II
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Library Assistant II
Salary
$40,960.00 - $66,764.00 Annually
Location
Norfolk, VA
Job Type
Intermittent Temporary
Job Number
12727
Department
Library
Opening Date
12/19/2024
Closing Date
12/30/2024 11:59 PM Eastern
Description
Benefits
Questions
Description
The City of Norfolk's Department of Libraries is currently seeking a part-time Library Assistant II for its Jordan-Newby Anchor Branch. This position assists with the library's daily operations and performs administrative duties, including typing, filing, ordering supplies, and assisting with events; provides customer service to patrons by providing information, promoting general facility usage, and operating all library equipment. The Library Assistant II provides exceptional front-line support to patrons, assisting with library and community service inquiries, facilitating access to resources, and ensuring a welcoming environment for all visitors. This role requires excellent communication skills, the ability to navigate library technology, and a commitment to fostering community engagement through programs, events, and administrative support.
The Norfolk Public Library (NPL) is a dynamic and community-focused network of libraries committed to fostering literacy, lifelong learning, and community engagement. With a rich history and a vision for the future, NPL provides diverse programs, resources, and services that empower individuals and enrich neighborhoods across Norfolk. Through innovative technology, robust collections, and outreach initiatives, NPL ensures equitable access to information and education for all residents. The library system is dedicated to creating welcoming spaces where creativity, collaboration, and connection thrive.
The Jordan-Newby Anchor Branch at Broad Creek is a cornerstone of Norfolk's library system, serving as a vibrant hub for education, culture, and community gathering. Jordan-Newby offers resources tailored to meet the unique needs of its diverse community. With a focus on youth engagement, lifelong learning, and digital literacy, Jordan-Newby delivers impactful services, including robust technology offerings, extensive collections, and collaborative spaces. The branch is committed to fostering partnerships that strengthen community ties and enhance the quality of life in the Broad Creek neighborhood and all of Norfolk.
Departmental Hiring Salary Range: $19.69 Hourly
Essential Functions
Essential functions include but are not limited to:
Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans and collecting fees.
Provides customer service by providing assistance with computers and equipment, searching database for information and resources and recommending reading material.
Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials, replacing damaged materials, and preparing lost book forms.
Assists with events by setting up displays and researching and preparing information about authors.
Assists with the receiving and ordering of new library materials using the on-line computer program by entering and checking the received orders and assisting with the creation of selection lists and purchase orders.
Delivers outstanding customer service at the public desk by addressing patron inquiries about library and community services.
Assists in navigating library facilities, resources, and technology, including computers, the NPL catalog, the NPL website, copy machines, fax, and scanning devices.
Offers guidance on resource retrieval and recommend materials based on patron needs.
Supports library programming and events within the library and as part of outreach efforts.
Performs circulation duties such as checking materials in and out, reserving materials, registering patrons, coordinating interlibrary loans, collecting fines or fees, and handling correspondence.
Executes administrative tasks, including preparing statistical reports, ordering supplies, opening mail, and distributing library materials.
Assists in planning and executing events, including setting up displays and conducting research.
Reads and interpret reports, library applications, journals, policies, and correspondence to stay informed and provide accurate information.
Performs general mathematical calculations as needed.
Writes reports and correspondence to support library operations.
Occasionally oversees helpers, assistants, interns, volunteers, or temporary staff.
Performs other duties as assigned by supervisors to meet library needs.
Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in library or related customer service work..
Additional Information & Requirements
Work Hours: 20 hours weekly – day, evenings, and weekends
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
03
Please select the highest level of education you have completed.
Less than High School Diploma/Equivalency
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
04
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
05
How many years of Library work experience do you possess?
No experience
Less than one year
1-3 years
3-5 years
More than 5 years
06
Are you comfortable with cross-training and assisting with tasks such as shelving, sorting, or routing library materials?
Yes
No
07
Do you have experience working with youth?
Yes
No
08
Do you have experience working with elderly patrons?
Yes
No
09
Please indicate what programs you are proficient in using? Check all that apply. Please note: A skills test may be administered at time of interview.
Microsoft Word
Microsoft Excel
Microsoft Teams
10
Do you have experience with other software or technology tools that could be beneficial in this role?
Yes
No
11
If yes, please specify. If no, type N/A.
12
Have you assisted customers with the following? (Select all that apply):
Computers (e.g., troubleshooting, basic instruction)
Printers (e.g., clearing jams, setting up)
Other library equipment (e.g., scanners, copiers)
No experience assisting with equipment
13
Have you assisted library patrons over the phone?
Yes
No
14
Are you able and willing to work a flexible schedule, including evenings and weekends?
Yes
No
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Agency
City of Norfolk
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