Job Information
Hendrick Automotive Company Guest Services Representative- Part Time in Norfolk, Virginia
Rick Hendrick Cadillac (Norfolk)
Location: 6222 Virginia Beach Blvd, Norfolk, Virginia 23502
Summary:
Part Time Guest Services Representative opportunity available at Hendrick Cadillac in Norfolk, VA! In this position you are trained to ensure a friendly and receptive environment for guests and provide administrative support for the dealership.
Schedule:
Mon- 3:30pm-8:00pm
Tues- OFF
Wed- 3:30pm-8:00pm
Thurs- OFF
Fri/Sat- Rotating between the hours of 8:30am-8:00pm
Pay & Benefits:
Starting at $17.00 per hour
Paid Company Training
401(k) Retirement Plan with Company Match
Internal Career Advancement Opportunities
Employee Discounts
Employee Assistance Program
Clean state of the art facilities
Largest privately owned auto group in the country- great career growth potential!
Essential Duties and Responsibilities include the following:
Performs opening and closing Guest Services procedures.
Answers incoming phone calls in a courteous, prompt, and professional manager.
Directs phone calls to the appropriate person.
Takes accurate messages.
Directs customers to the appropriate person or department.
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
Tracks and filters all incoming calls and takes messages.
Communicates effectively with Guest Services Manager and Greeters.
Reconciles/updates data entry with dealership software.
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Walks around the showroom hourly to offer refreshments to guests.
Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
Helps maintain a clean and comfortable environment (monitor facility).
Provides new hire Customer Management training when requested.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Education/Experience:
High School Diploma or GED.
Previous customer service experience desired.
Excellent interpersonal, communication, and organizational skills.
Valid Driver's License
Intermediate skills in Microsoft Office Products.
Ability to learn Dealership Management System and web based applications utilized in operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Hendrick Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values.
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
#CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.