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The City of Norfolk is now seeking an Executive Director for Norfolk Community Services Board (NCSB). The ideal candidate will demonstrate exceptional leadership skills and be directly accountable to the City Manager, with oversight from the NCSB Policy Advisory Board. Responsibilities include:

• Providing leadership and overall management of NCSB operations
• Managing program and service delivery
• Strategic planning and implementation
• Financial management
• Human resource management
• Physical plant operations
• Information system operations
• Ensuring compliance with state and federal regulations
• Quality improvement and risk management
• Supporting and assisting the Board
• Engaging with state and local governments, as well as advocacy groups

The Executive Director will collaborate with the Board to establish standard operating procedures for service delivery and facility operations, ensuring NCSB continues to meet the evolving needs of the community and maintain high standards of care.

This position is unclassified and serves at the will of the City Manager. City of Norfolk residency is required within six (6) months of hire.

Essential Functions:

• Oversee the day-to-day operations of NCSB to ensure a smoothly functioning, efficient, and effective organization.
• Provide strong leadership and professional guidance to NCSB executive staff and personnel, ensuring the effective delivery of mental health, intellectual and/or developmental disability and substance use disorder programs and services.
• Develop and implement a robust continuous quality improvement and compliance program across NCSB programs and services, aiming to enhance service quality and manage risks effectively.
• Evaluate the performance of NCSB programs, services, and administrative functions in terms of effectiveness, efficiency and consumer satisfaction. Implement outcome measurements based on best practices or evidence-based practices as appropriate.
• Ensure NCSB's compliance with all applicable federal, state, and local laws, ordinances, regulatory requirements related to the State Performance Contract, licensure, and accreditation standards.
• Act as a representative of NCSB's interests in interactions with Legislators, City Council, Advocacy Groups, Governmental Agencies at various levels, human services and behavioral health organizations in the public and private sectors, and other relevant stakeholders. Utilize city legislative resources and the state association as needed to advocate for NCSB's objectives and initiatives.