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Lumen Lead Engineer - US Various Locations in NORCROSS, Georgia

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Lumen Cloud Support Engineering team is seeking customer focused, detail oriented engineers that enjoy solving problems, delighting customers, and have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!

You will be surrounded by people that are smart, passionate about cloud computing and who know that the job doesn’t end when the clock reads five. We believe that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do. Your role will allow you to provide personalized service to our customer base. Every day will bring new and exciting challenges on the job.

Positions are available in these locations:












The Main Responsibilities

  • Own and drive to satisfaction on customer issues via chat, ticketing and phone calls

  • Strong grammatical, verbal, and written communication skills

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Experience working within the software development or Internet industries

  • Leverage your day-to-day experiences to provide the voice of the customer to our internal teams

  • Execute on service restoration and critical event procedures

  • Write tutorials, how-to videos, and other technical articles for the Lumen Cloud customer community

  • Challenge and lead the charge to stabilize and optimize the environment

  • Drive process improvements within the team and the larger organization as a whole

  • Develop tools and automation for your team and others using modern coding platforms and techniques

  • Contribute to shared software and services used internally and publicly

  • Architect and deploy distributed systems for custom or purchased software and services

What We Look For in a Candidate

Preferred Qualifications:

  • Passionate about providing high quality customer experiences and learning new edge-based technologies

  • Experience managing full application stacks from the OS up through custom applications

  • Demonstrated systems administration (Linux/Window)

  • Understanding of networking layers and basic protocols

  • Understanding of routers, switches, load balancers, and firewalls and their inter-connections in the network to facilitate troubleshooting.

  • Virtualization with VMWare or OpenStack

  • Understanding of Cloud platforms such as AWS, Azure or GCP

  • Understanding of Cloud Containers such as Kubernetes.

  • Open to working shifts (morning, mid-afternoon, or evening; Su-Wed, or Wed-Sa) with occasional on-call duties

  • Desire to learn with a strong aptitude in technology

  • Adherence to ITIL Processes

What to Expect Next

Requisition #: 266427

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.