Job Information
SEM Events, LLC Crew Leader in Norcross, Georgia
The Crew Leader-Field Operations position will be responsible for leading the installation and removal of various sized jobs for events such as festivals, movie productions, private and corporate events.
Essential functions
- Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events.
- Receives and executes instructions from Field Managers and Dispatchers.
Supervises and works with tent crew and warehouse support with pulling/loading tents and related equipment.
- Follows checklists used for both set up of jobs and tear downs.
Ensures truck is loaded properly before and after events.
- Determines final tent or event plan and confirms measurements as per paperwork.
- Communicate with crew on final job details and expectations.
Communicate with customers via phone call or text message on the estimated time of arrival and when the job is completed.
- Reports any changes requested by customers on site to Field Managers and Sales Operations
- Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer.
- Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations.
- Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered.
- Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
- Provides great customer service and effectively resolves customer disputes.
- Complies with all government safety requirements and applicable laws, rules, and regulations .
Competencies:
Supervises 4 - 8 employees.
Assists with coordination of tent and product movement and storage systems.
Assists with improving operations.
Ability to manage conflict; negotiate and resolve issues and concerns.
Strong leadership and team-building skills.
Time management and organizational skills.
Excellent customer service and communication skills, oral and written.
Ability to multi-ta