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Job Description

As a member of the Support organization, your focus is to deliver post-sales development, support and solutions to the Oracle customer base while serving as an advocate within Oracle for customer needs. This involves resolving post-sales technical issues by performing technical and application issue analysis solving, and develop fixes within application and infrastructure layers. As a Senior Technical Applications Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. This would include tasks such as analysis of technical issue, fixing and debug software programs for commercial or end user applications and on occasion create modify code.

In this role the engineer serves as a technical domain expert (SME) in one or more product areas under Supply chain Management /Procurement domain. They focus on learning and acquiring the skills necessary to work both as a Sustaining Engineering Developer and a Software Support engineer with varying degrees of responsibility drawn from both job roles. As the most advanced technical engineers in the Software Support team, they work hand in hand with the Product Development and Strategy teams to service Oracle customers. Reviewing source code combined with their ability to triage complex software problems across the stack and down to the code level will result in faster resolution for customers.

They will develop a deep understanding of how an Oracle product or application integrates and interoperates with other Oracle or third party applications. This entails engaging with other similar experts across Application pillars, Middleware and Database, to fix complex integration issues. They will serve as an extension of a Product Development team with the goal to assist their respective Support teams/peers and may even write code fixes to submit for Development review. They will be responsible for triaging customer bugs for their subject areas and assist development with bug prioritization.

The engineer will be regularly engaged for critical customer issues to ensure resolution to the customer’s satisfaction and that the customer’s voice is accurately reflected to all teams within the organization. They will also make specific recommendations for both product and knowledge document improvements to help improve product supportability and customer self-service. With deep functional and technical understanding of the products, they will also be responsible for finding opportunities and creating ways to proactively detect problems in customer’s application environments e.g. via Business Process Monitoring, Sensors systems and help create a better service experience for Oracle customers.

Responsibilities displayed in the job posting

Candidate to possess following Technical Skills :

• Strong Understanding of data structure, ER Diagrams.

• Hands on Programming /Scripting experience in :

Python, R, Java, Groovy, Unix Shell Scripts. Exposure to JavaScript / TypeScript, React.js, Oracle JET,Oracle RDBMS and having understanding to apply frameworks and libraries such as TensorFlow and PyTorch will be added advantage.

• Knowledge of networks, internet protocols, database configuration, server configuration, SQL tuning will be preferred.

• Understanding and developing REST /SOAP Service and Payload creation. Working knowledge on ADF ,BI Analytics will be desired.

Career Level - IC3

Responsibilities

Roles and Responsibilities

As Cloud Software Engineer, you will offer strategic technical services to assure the highest level of customer experience. At high level, this would include tasks such as analysis, design develop, development, fixing, and debug software programs for commercial or end user applications including create, modify code and assist customers during their implementation lifecycle.

Keeping the technical expertise one would bring, below are some duties a technical engineer one would be involved in but not limited to.

• Develop proactive monitoring systems like Automation, Sensors, log parser tools, scripting, analyzers to Identify issues with process/ product and implement solutioning around it.

• Ability to collaborate with Product strategy team to implement Product Enhancement. Review customer extensions and provide product improvement recommendations.

• Develop more self-serviceable application and improve overall customer experience by adapting Shift-Left Industry practice and providing CAPA/RCA. (Corrective Preventive Action, Root Cause Analysis)

• Source code access in order to triage issues to code level to assist development and ability to write data fixes (EM payloads and data fix scripts).

• Building support integration environments. POC for integration and working with other pillars to strengthen the support model between teams.

• Pre-defect reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.

• Application Performance POC, if applicable (not all engineers with code access may understand performance issues).

• Be POC for handling the more technical issues during critical customer partner concerns.

• Work with Cloud Operations and Development on improvements through sensors and process improvements including working with Documentation team on improvements when issues have been identified for better self-serviceability.

• Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc.

Qualifications

The ideal candidate will possess the following skills but may not be limited to:

• 7+ years’ experience with core / application products Applications products.

• B.S Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

• Experience building and/or fixing enterprise business applications.

• Implementation, support, consulting, or development experience (or equivalent) in enterprise business application.

• Exceptional diagnostic and fix ability and skilled in using industry standard tools and techniques.

• Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.

• Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.

Life at Oracle and Equal Opportunity:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer