Experience Inc. Jobs

Lead Technical Product Operations Specialist

General Information

Ref #:

20240039829

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The ideal candidate for the role of Product Reliability Operations Lead will demonstrate a true passion for building trusting, rewarding customer and employee experiences, operational excellence, and the products and service we provide. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Excellent analytical skills, team orientation, flexibility, innovative thinking, problem solving, conflict management, and self-motivation are required for success. A wide degree of creativity and latitude is expected. This role should foster key relationships with UKG technical leadership, Strategic partners, and key internal stakeholders. Our team’s mission is to drive the maturity of our products and services while building strong partnerships with EPIC teams to continuously improve them.

Responsibilities

Play a key role in the advancement of strategy, policy, and supporting tools for operations. 

Establish and implement training processes for all technical personnel.

Assess documentation requirements based on information received from product teams and prepare documentation plans.

Improve engineering standards, tooling, and processes while maintaining documents to support changes for products/services.

Identify areas of opportunity to create efficiencies for key products and/or services, to enhance UKG product offerings.

Facilitate meetings to discuss initiatives and business/ strategy while delivering informative, well-organized presentations.

Qualifications

Minimum Qualifications

Bachelor's degree in Engineering or other technical field, or equivalent practical experience.

6+ years' experience in an analytical role, working with data to identify trends and make recommendations.

Managerial experience when it comes to both analytical thinking and problem-solving.

Strong analytical skills required, with ability to solve problems.

Excellent technical, business judgement, negotiating and influencing skills.

Excellent verbal/written communication and problem-solving skills.

Preferred Qualifications

6+ years' experience as a Software Engineer, Technical Solutions Consultant or Technical Program Manager.

Experience in Enterprise SaaS (Software as a Service) offerings, particularly in delivering resilient, scalable, and highly available solutions.

Strong technical acumen – ability to work closely with development teams on a range of technically challenging problems, including service-oriented architecture.

Experience in cross-functional stakeholder management.

Ability to adapt in a start-up environment and collaborate with a growing team.

Comfortable working with senior business leaders and their teams.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.