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Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

THE ROLE

The overall objective of the role is to be responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines

RESPONSIBILITIES :

• Support Managers with client engagement, ensuring all information is accurate and provided on time

• Support the payroll process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager

• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized

• Lead projects designed to improve customer satisfaction and business performance

• Provide daily functional support to the teams, to support the successful delivery of payrolls

• Responsible for the maintenance of the Country Solution workbook

• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

• Responsible for Year End to ensure deadlines are met successfully

• Proactively identify upsell opportunities

• Support Management with the resolution of client escalations, along with lessons learnt

• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

• Company Security Standards are adhered and followed

• Ability to recognize and deal appropriately with sensitive and confidential information

• Time Recording to be completed on time and accurately

• Contribute to team meetings and raise any issues immediately to your Operations Manager

• Ensure you are up to date with all company announcements and communications

• Build good relationships with all lines of businesses

• Participates in projects as needed and assigned

REQUIREMENTS

• Adherence to all Security, Compliance procedures and quality standards

• 100% Attainment of customer SLA agreements

• Adoption and support of innovation initiatives

• Reduction of client escalations through knowledge transfer to both clients and colleagues

• Demonstrate professionalism and act responsibly

• Ability to effectively communicate with all levels within the business

• Excellent Dutch written and verbal skills and good English skills

• Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

• Ability to identify and mitigate risks

• Flexibility to support a global and fast paced environment

• Attention to detail

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

• 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

• Good knowledge on payroll processes, practices and associated legislation

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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