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Description

Paid Services Account Manager

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

Planning/Analysis:

• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

• Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

• Identify key business opportunities for the territory and manage toward a growth plan.

• Implement account management best practices and SOPs into the business development framework.

Leadership:

• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.

• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

• 3+ Year related working experience;

• Demonstrated track record of success in client communication, business development or account management roles;

• Highly organized and results oriented;

• Strategic thinking and analytical skills to solve problems;

• Strong business sense;

• Ability to prioritize work in a complex, fast-paced environment;

• Data-driven and results focused;

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms

• Ideally experience of working within e-commerce/B2B/Tech firms.

• Experience of Consulting, MRO industry, or market research preferred