Job Information
Big Canyon Country Club Member Services Representative in Newport Beach, California
Big Canyon Country Club is now accepting applications for:
Member Services Representative
The Member Services Representative greets members and guests, answers member inquiries in person, over the phone, and email. Serves as a liaison between the members and various departments club wide. Responsible for event reservations and collaterals. This position assists in administrative duties throughout the Club.
Duties and Responsibilities
Assisting members in person, over the telephone, and via email, with the following:
managing reservations for upcoming club events
answering questions regarding club operations and services
directing members and guests to other club locations
Manage club wide email communications
Design, print and distribute club event and private event collaterals
Update and maintain member database and rosters
Process routine member account transactions such as check deposits
Assist members with website and app access and usage
Maintain member and guest records
Utilize Excel to sort files, track projects, source information
Assist staff with event reservations
Assist other departments with a variety of projects
Qualifications
Expectations
Maintain a pleasant, polite manner as well as a neat and clean appearance
Work cooperatively and professionally with other staff members
Always conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country Club
Will be expected to perform other tasks or projects as assigned or requested by the Supervisor
Minimum Qualifications
At least two years of customer services experience required
Ability to multi-task in a fast-paced, high-pressure environment and prioritize duties
Able to work non-traditional work shifts (hours), weekends, and holidays
Proficient in Microsoft office programs
Must have excellent written communication skills, able to proofread
Must be detail oriented and well organized
Resourceful, problem solver
Previous country club experience preferred
Previous hospitality experience preferred
High School diploma or equivalent
Adobe Creative Suite experience preferred
Graphic design skills a plus
Able to hear over loud voices and music
Strong interpersonal skills