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White County Patient Access Coordinator in Newport, Arkansas

  1. Education: High school diploma or equivalent required. Computer proficiency required, with a work record that demonstrates:

    a. Knowledge of hospital and access management processes

    b. Leadership in the core values of the organization

    c. Clear, effective communication skills

    d. A mature approach to problem-solving for all types of issues

    e. Skills in using mainframe and PC computers

    f. Knowledge of medical terminology

    g. Detail orientation

  2. Training and Experience: Must be able to accurately type 25-30 words per minute and pass a clerical examination. After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications. Previous experience in hospital admissions, business office and/or physician's office preferred.

  3. Job Knowledge: After training, must pass internal examinations to demonstrate understanding of Patient Access Services overall competencies.


    The Patient Access Coordinator is the management level of the Patient Access Services (PAS) career path. The Patient Access Coordinator performs all Patient Access Services functions as outlined below.

The Patient Access Coordinator supervises the operations and staff of Patient Access Services areas. Prioritizes and coordinates patient call flow in the Pre-Encounter Unit. Ensures the smooth operation of date of service "Express Check-in" functions. Assists in the development of policies and procedures for patient information, way-finding, office management, call distribution, patient pre-registration, registration, financial screening and patient check-in processes. Performs and supervises quality assurance and process improvement activities. Manages employee performance to meet or exceed quality and productivity standards. Performs performance evaluations and disciplinary actions. Maintains excellent working relationships with interdepartmental peers, clinical departments, community providers and staff.

The Patient Access Coordinator is highly skilled and works at a cross-functional level. The Patient Access Coordinator must be proficient and knowledgeable in all functional areas of Patient Access including:

· Guest Services

· Outpatient Scheduling

· Outpatient Pre-Registration

· Outpatient Registration

· Inpatient Pre-Registration

· Point of Service Collections

· Outpatient Surgery & Special Procedure Pre-Registration

· Insurance Verification

· Customer Service/Express Check-In Desk

· Pre-Encounter Collections

· Emergency Department Registration