NFP Account Manager, Personal Lines in Newmarket, Ontario
Account Manager, Personal Lines
Newmarket, ON CA
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Who We Are
We are NFP, a four-time Best Places to Work award winner in Business Insurance for 2017 through 2020. We are a world-class, leading insurance broker and consultant that genuinely cares deeply about our employees' and clients' well-being. NFP believes in empowering the people we hire to be their best. We believe in personal relationships and a commitment to one another. For the company to succeed, our people need to succeed. So we never stop promoting learning opportunities. We challenge each other constantly. We combine all the best that our people have to offer and create a new best.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit: https://www.NFP.com.
The Role at NFP
We’re growing our P&C Personal Lines Team in Canada. We are looking for anAccount Managerto attract, retain and build strong relationships with our clients by providing superior client service. This includes:
Exceptional day-to-day service to clients and handling the client file activities to maintain retention targets
Complete pre-renewals calls for all assigned clients 30-45 days in advance of the renewal date to build rapport and understanding of their insurance needs; build a comprehensive insurance plan that fits these identified needs
Issuing policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Initiating and providing guidance in the claims process
Request referrals from clients, business associates and other departments to ensure a consistent pipeline of new clients are added to the assigned book of business
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Knowledge, Skills, and/or Abilities:
Strong customer service skills in order to maintain long-term growth and retention
Exceptional quotation skills for cross-selling, upselling and remarketing
A talent for listening, establishing trust and is dedicated to crafting solutions for clients
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others
Adaptable to change
Strong oral and written communications skills
Ability to thrive in a fast-paced and demanding environment
Education and/or Experience:
Typically, more than 2 years of industry and/or personal lines experience – broking or underwriting
Broad Major Market portal experience
Extensive insurance carrier relationships
Excellent computer skills expected and EPIC fluency an asset
Certificates, Licenses, Registration:
RIBO (Registered Insurance Brokers of Ontario) License in good standing required
Professional insurance designation preferred (such as CAIB, CIP, CRM, etc.)
What We Offer
NFP is proud to offer a competitive salary, RRSP match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better. Together.
NFP is an inclusive Equal Employment Opportunity employer. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.
COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.