Job Information
PARK NATIONAL BANK Experience Trainer I in Newark, Ohio
Description JOB RESPONSIBILITIES #Ll-Remote Facilitates all technical training throughout the onboarding experience for retail and customer care center associates Facilitates content developed by the Retail Banking Training team in support of organizational goals and line of business needs including remedial courses Delivers interactive and engaging training sessions, offered virtually or in-person, utilizing a variety of custom designed, off-the-shelf, and blended learning training programs Supports the design of learning programs by using a variety of delivery methods including instructor-led training, virtual workshops and e-learning courses Supports the creation of new and existing curriculum, e-learning courses, facilitator guides, PowerPoint presentations, handouts and training documentation based on adult learning and instructional design principles in response to industry trends, regulatory updates, servicing needs and product introduction Utilizes feedback to improve facilitation techniques for in-person and virtual delivery methods Maintains working knowledge of banking practices including products, services, processes, regulations, and procedures Effectively collaborates with Retail Banking Training Coordinator with necessary logistics for all training(s) Contributes to Learning and Development sustainability efforts by delivering high-quality training deliverables to the banking centers Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Able to Multi-Task or Juggle Priorities Problem/Situation Analysis Creativity Ability to influence others Ability to build collaborative relationships Ability to work as part of a team TRAVEL REQUIREMENTS Must be available to travel within the Park footprint, as needed. EDUCATION Minimum of 2 years of experience facilitaion and deliver multi-day, live training sessions and prgrams with adult learners. Bachelor's Degree in Communication, Education, or similar related field preferred. Professional Training Certifications (including in-person and virtual facilitation), preferred. PHYSICAL REQUIREMENTS Must be able to stand on your feet for 8+ hours/day when facilitating full day sessions. This position is fully remote within Park's footprint. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.