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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The TPA Senior Medical Field Account Manager is a dedicated position working collaboratively with three additional TPA Senior Field Account Managers to successfully implement and service of one of UHC’s largest clients. This includes serving as the key liaison between the customer, member, and vendor partner to UMR Operations team to support trending/monitoring of service issue resolution, and education for the customer and their members. The Field Account Manager will address any escalated issues sent to them directly, to the SAE, or other areas within UMR. The Field Account Manager will work with the Operations team and/or their manager to coordinate resolution; this position will not handle first-level service issues- those should be handled by the Customer Specialist.

The Senior Field Account Manager will meet with customers quarterly and/or our vendor partner (or more often if requested) to review service-related statistics including ideas for improving or enhancing the customer’s total service experience. In this position, a major role will be to conduct training/education with customers on UMR Web/Online Services, InfoPort Reporting, and other reports, or tools as appropriate. In addition, the role will be responsible for training customers or our vendor partner on UMR’s core wellness tools and resources, as well as communicating various administrative/service-related changes to the customer (i.e.; network or pharmacy preferred drug changes)

If you reside in the Tri-State Area (New York, New Jersey, Connecticut), you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Partner with UMR operations and Vendor partner, own the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers’ expectations

• Develop and maintain solid relationship with internal partners in the UMR Service Team to manage customer service experience

• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Team and conducting customer consultations as required

• Facilitate customer meetings with the Operations Team regularly to assess trends and keep abreast of any escalating issues and service trends

• Train the client and/or the vendor partner on Web Services and Reporting. Expand customer expertise and reliance on umr.com to drive usage and adoption

• Maintain and provide customer information to the SAE on service trends, umr.com usage, InfoPort and other reporting usage, wellness initiatives, and improvement opportunities, etc.

• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps

• Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE

• Establish and maintain solid and appropriate relationships with customers to maintain persistency

• Coordinate ordering of enrollment materials/directories for customers

• Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team

• Coordinate implementation activities such as intent calls

• Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)

• Demonstrate a high level of healthcare industry knowledge as well as the client specific industry

• Perform other assignments and responsibilities as required by management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law

• 2+ years of work experience in a client-facing service role

• 2+ years of experience building relationships with employers, consultants and brokers

• Proficiency in Microsoft Word, PowerPoint, Excel and UHC eTools

• Proven advanced Analytical and problem-solving skills

• Proven ability to demonstrate superior presentation skills in both small and large group settings

• Proven ability to navigate a complex organization to accomplish customer satisfaction

• Reside in the NY, NJ, CT - tristate area

Preferred Qualifications :

• 3+ years of experience in health care industry

• Proven excellent oral and written communication skills

• Proven solid team player

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Connecticut, New Jersey or New York Residents Only: The hourly range for this role is $24.04 to $55.29 per hour. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.