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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. 

The Revenue Cycle Consulting Manager will work with the Revenue Cycle Solution Design (RCSD) team and their client counterparts to plan and perform revenue cycle assessments and full due diligence activities for clients interested in sourcing their revenue cycle to Optum. The RCSD team is responsible for identifying revenue improvement and efficiency opportunities across the entire revenue cycle, both acute and ambulatory clients. The team leads full partnership due diligence efforts to estimate the benefit that can be generated for a potential client and Optum, supports creating financial models, plans for the transition and supports the legal contracting process. This role requires revenue cycle operations subject matter expertise in the call center / contact center domain but it is not an operations only role. This is a growth role, supports multi-million / billion dollar sales pursuits with tight timelines across months of diligence and partnership creation activities. The manager represents the revenue cycle services and is the “face of Optum” during the sale.

You’ll enjoy the flexibility to work remotely from anywhere within the lower 48 U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manages timelines and project plans through the completion of the assessment and full due diligence design process

• Expert in call center / contact center operations that can lead development of methodology and be the expert in the sales diligence process

• Serves as the key contact for a potential client, including reviewing the assessment and diligence data requests, conducting operational interviews, and posing any necessary questions back to the client in order to validate findings and observations

• Owns a specific work stream of the end-to-end assessment and ensuring we meet the timelines and deliverables for the entire due diligence processes at a single potential client site

• Communicates effectively within the Revenue Cycle Solution Design team, the broader department stakeholders, internal executives as well as externally with client leadership

• Prepares sophisticated sales deliverables to communicate the value of Optum’s revenue cycle services, potential cost savings and benefits based on the high-level assessment and full due diligence efforts

• Acquires and processes client data necessary for high level assessment and full due diligence efforts. Demonstrates ability to analyze large volumes of data to produce useable results to meet evaluation objectives

• Collaborates cross-functionally to create, refine and integrate solutions tailored to the prospective clients

• Collaborates with other functional units (operations, finance, human capital, product, delivery assurance and compliance) to ensure timely reviews and contributions to diligence, financials and final deliverables

• Contributes to Revenue Cycle Solution Design methodology development and other functional assignments as assigned

• Demonstrates creativity to design approach and problem-solving skills

• Provides operational subject matter expertise and leads the development of revenue cycle sales materials in preparation for initial and ongoing prospective client conversations

• Supports innovation execution for strategic organization initiatives and participates in business development programs

• Exemplifies Optum values of integrity, respect, collaboration, innovation, and excellence across all activities

• Enables achievement of Optum goals for growth, execution, customers, and people

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of Revenue Cycle experience working with hospital-based revenue cycle operations team and a healthcare consulting firm

• 5+ years of experience in acute or ambulatory revenue cycle operations, 1-2 years of which is call center or contact center experience.

• 5+ years of Business Development and/or Account Management experience, working directly with external C-suite clients supporting and executing sales contracts and participating or leading negotiations

• Experience developing cost benefit / ROI analyses

• Experience analyzing quantitative and qualitative data with innate curiosity to go deeper to explore questions in the data; identify patterns and root causes

• Experience delivering formal and informal presentations to external prospective clients (VP and C-Suite level) and internal revenue cycle operations and finance executives (VP and C-Suite level)

• Experience navigating a highly matrixed organization

• Experience managing external client relationships for long periods of time and building rapport with executives (6-9+ months)

• Proficiency in Microsoft Office PowerPoint to create sales deliverables with exacting detail and flawless polish to support multi-million dollar sales pursuits

• Proficiency in Microsoft Office Excel and PowerBI to analyze large data sets for quality assurance on completeness of data, trends, pinpoints issues to explore. Must be able to utilize pivot tables, charts and formulas for data sorting, display and analysis

• Demonstrates track record of teamwork and developing effective relationships with clients and internal with stakeholders and colleagues

• Demonstrates relentless attention to detail for accuracy in financial projections and completeness in deliverables

• Consistent career track of taking initiative with limited direction

• Willing or ability to travel domestically 25% of the time

Preferred Qualifications:

• Outsourcing operations and/or assessment experience

• Knowledge of Optum revenue cycle solutions (technology and/or services)

• Revenue Cycle subject matter expertise beyond the call center / contact center operations

• Proficiency in Microsoft Office Visio to create operational workflow illustrations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.